Operations and PRIME Coordinator

KEY RESPONSIBILITIES

Programme Operations and Delivery Support:

• Support the Operations Specialist in monitoring programme delivery, including relevant Country Office KPIs, portfolio trends and projects requiring additional management attention.
• Contribute to monthly and quarterly Programme Operations reviews, reports, factsheets and performance narratives, using PRIME and other available management information.
• Work with Area/Field Offices and Programme Managers to follow up agreed programme-delivery and improvement actions, maintaining relevant Operations action trackers.
• Support the preparation of ad hoc portfolio, operational and risk analyses requested by the Operations Specialist.
• Act as a link between Country Office and Area/Field Office Operations teams to strengthen two-way information flow, follow-up and accountability.
• Support selected Programme Operations priorities and transformational delivery initiatives, including PMM, Projects on Track and related project-management standards, as assigned by the Operations Specialist.

PRIME Adoption and Compliance:

• Coordinate Country Office implementation and sustained adoption of PRIME, ensuring agreed organisational processes, standards and timelines are understood and applied.
• Monitor PRIME usage across projects and Area/Field Offices and maintain an up-to-date overview of adoption, completion and compliance gaps.
• Follow up with Programme Managers, project teams and relevant functions on overdue or incomplete PRIME actions and escalate persistent gaps to the Operations Specialist.
• Support integration of PRIME requirements into routine project start-up, implementation, review, amendment and close-out processes.
• Coordinate Country Office inputs to PRIME-related actions, updates and requests from Regional and Centre teams.

Data Quality and Project Management Information:

• Conduct regular quality checks of PRIME project information and work with project teams to address incomplete, inconsistent or outdated data.
• Coordinate completion and maintenance of PRIME project workbooks and required project-management records with Programme Managers and MEAL teams.
• Produce regular analytics on PRIME adoption, data quality, overdue actions and key trends for the Operations Specialist and relevant management forums.
• Support consistency of relevant project information across PRIME and other Country Office management systems in coordination with responsible functions.
• Use PRIME information to support portfolio reviews, Projects on Track discussions and identification of projects requiring additional management attention.

User Support, Training and Change Management:

• Act as the first point of contact for routine PRIME queries from Country Office and Area/Field Office staff, resolving issues where possible and escalating technical matters appropriately.
• Coordinate onboarding, end-user training, refresher sessions and targeted coaching for Programme Managers, MEAL staff and other relevant users.
• Maintain and strengthen a network of PRIME champions/focal points across the Country Office to promote peer support and consistent practice.
• Develop and disseminate practical guidance, FAQs, lessons learned and good practices to improve user confidence and quality of use.
• Identify recurring capability gaps and propose targeted learning or process-improvement actions to the Operations Specialist.

System Coordination and Continuous Improvement:

• Maintain regular communication with Regional/Centre PRIME support teams on system updates, known issues, access requirements and emerging guidance.
• Coordinate user-access requests and role changes in line with approved processes and segregation-of-duties requirements.
• Test and support implementation of relevant system/process updates when requested and communicate changes clearly to users.
• Capture feedback from users and recommend practical improvements to Country Office PRIME processes, guidance and support arrangements.
• Maintain an action tracker for significant PRIME issues, agreed corrective actions, owners and deadlines, and report progress to the Operations Specialist.

Information Management and Knowledge Sharing:

• Maintain relevant Programme Operations records and management information required by the Operations Specialist and Area/Field Office teams.
• Identify, document and disseminate operational good practices, lessons learned and practical guidance across the Country Office.

Collaborate with other functions to ensure the Operations team has timely access to relevant programme-management information.

QUALIFICATIONS AND EXPERIENCE

Essential:

• University degree in international development, social sciences, programme/project management, information management, business systems or another relevant field; equivalent relevant experience may be considered.
• At least 3 years of relevant experience in programme/project management, programme operations, information management, business systems or a similar coordination role.
• Demonstrated experience supporting organisational systems, project-management tools, data quality and/or digital process adoption across multiple teams.
• Strong analytical skills and ability to turn programme-management data into clear, practical information for decision-making.
• Experience coordinating across functions and following up actions with colleagues who are not direct reports.
• Ability to train, coach and support users with different levels of technical confidence.
• Strong organisation, attention to detail and ability to manage competing priorities and deadlines in a complex operating environment.
• Excellent written and spoken English and strong communication skills with a range of audiences.
• Competent IT skills, including strong working knowledge of Microsoft Office and confidence learning and supporting web-based enterprise systems.
• Commitment to Save the Children values, child safeguarding and humanitarian principles.

Desirable:

• Previous experience with Save the Children and/or direct experience using PRIME.
• Experience with Project Management Methodology (PMM), Projects on Track or comparable project-management frameworks and tools.
• Experience in humanitarian or fragile/conflict-affected contexts, preferably in Sudan or the East Africa region.
• Arabic language skills.

Experience working with distributed teams across Country and Area/Field Offices.