IT Deployment Coordinator

Description

IT Deployment Coordinator

Location: Boise, ID (2 days a week in office)

Travel: Up to 25% of the time

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores withgently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores andour more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

Whatyouget:

• Comprehensive onboarding and training from day one.
• In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offeringsincluding:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

Summary:

This position supports the Field Deployment Services (FDS) Team’s efforts to deploy technology to new stores and other enterprise initiatives by supporting Savers' vision and ensuring the viability and sustainability of the retail systems environment with a focus on functionality, high availability, security, resource availability and optimization. Performs as a technological knowledge leader within the Deployment Services team to confirm that standards and policies are implemented and adopted with in the team functions. This job leads the ongoing implementation and maintenance of the POS multi-tiered, multi-platform application and integration architecture. This position reports to the IT Manager of FDS.

Essential Job Functions:

• Configures Retail systems environment by working with business partners and stakeholders to match business needs.
• Regular review of RetaiISystems performance and stability. Determine corrective actions via tuning existing systems or R&D a sustainable solution.
• Regular review of Retail Systems teams policies and procedures. Adjust policies and procedures as needed. Provide guidance to the RetaiISystems team regarding adherence to policies and procedures.
• Provide all deployment activities from deployment of software, hardware and coordination of rollout scheduling.
• Provides proactive design and architectural changes for the RetaiISystems environment to mitigate potential future performance and capacity concerns.
• Provides Tier 3 support for all Retail Systems.
• Maintains detailed documentation of all job functions for use as reference material.
• Provides documentation and input into knowledge base articles for helpdesk and team associates.
• Maintains the company-wide help desk database for all reported and assigned incidents with stated problems, status, and resolutions.
• Informs management about system problems that are considered out of the ordinary.
• Trains lower tier support teams on new applications and hardware functionality.
• Travel to “Grand Openings” and “Go Lives” to support the technology and ensure a smooth transition from build to production.

Required Knowledge, Skills and Abilities:

• Knowledge of Point-of-Sale systems and architecture
• Knowledge of POS hardware and integration points between hardware and POS software
• Knowledge of developing and implementing process automation using scripting languages, and software packaging techniques
• Exposure to C# and reading C# code
• PowerShell scripting capabilities
• Basic understanding of XML and how to read XML
• Working knowledge of virtualization
• Working knowledge of server hardware including blade infrastructure
• Knowledge of Microsoft technologies and platforms including Windows Server, Windows 10/11, Microsoft Azure, Active Directory, Group Policy, Microsoft D365 Commerce, PowerShell, and Microsoft Endpoint Configuration Manager (SCCM)
• Demonstrated skills in technical documentation
• Demonstrated analytical, deductive reasoning and troubleshooting skills
• Ability to interact with personnel on all levels of the organization
• Ability to work independently or as a member of the team
• Ability to communicate orally and in writing
• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to research future hardware/software technologies
• Ability to work within Savers' culture

Minimum Required Education, Training and Experience:

• 5- 7 years performing Systems administration in a Retail environment
• 5 - 7 years performing POS Systems support including but not Iimitedto database queries and configuration changes to POS application
• Either: Microsoft Certifications (current) or Bachelor's degree in computer scienceor related field or combination of education and work experience

Physical Requirements:

• Ability to lift and carry up to 25lbs
• Ability to express or exchange ideas by means of the spoken word
• Ability to receive detailed information through verbal communications, and the make the discriminations in sound
• Ability to receive detailed information visually through written communication(both physical and electronic)

FLSA Status

• Exempt (salaried)

Tools and Equipment Used:

• Laptop or desktop computer, phone, copy machine, etc.

Travel:

• 25% travel
• Ability to travel to the US and Canada

Work Address:

• Boise, ID

Savers Benefits

Geographic & job eligibility rules may apply

Healthcare Plans

• Comprehensive coverage (medical/dental/vision) at a reasonable cost
• Specialized healthandwellnessprograms(quitsmoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

• Sick Pay
• Vacation Pay - Approximately 2 weeks
• 6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

• Up to 50% off store merchandise

Flexible spending accounts

• Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

• A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance

Retirement Plan

• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

• Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

• Annual Bonus
• Performance Merit Increases
• Disability Insurance
• Parental Leave

We’re an equal opportunity employer:

All team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law.

Accessibility support statement:

We’re committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance oran accommodationdue to disability, please contact us at:(800) 259-0004

Candidate AI usage policy:

Savers Value Village celebrates the uniqueness of our team members. As we get to know you through the interview process, we want to learn about what makes you one of a kind, including your authentic voice, thoughts, and honest answers to interview questions. For this reason, we ask that you do not use AI to develop responses or aid you in any way during interviews or technical assessments.

Savers is an E-Verify employer