{"id":1620766,"url":"https://alion.io/job/savers-service-desk-technician","title":"Service Desk Technician","company":{"id":8232,"name":"Savers","domain":"savers.com","url":"https://alion.io/company/savers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Meridian, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true}],"status":"closed","first_seen_at":"2026-10-01T20:44:10Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T22:41:06Z","board_verified":false,"closed_at":"2026-10-19T22:41:06Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Description\nService Desk Technician\nLocation: Boise, ID\nIn Office 5 days a week\nWho we are:\nAs one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores withgently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores andour more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.\nWhat you can expect:\nThe opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.\nTo work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.\nAn investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.\nWhatyouget:\nComprehensive onboarding and training from day one.\nIn-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.\nBenefits offeringsincluding:\nBundled health plans such as medical, Rx, dental and vision\nCompany-paid life insurance for extra protection and peace of mind\nPrograms to stop smoking, diabetes management coaching, and on demand care options.\nA 401k plan with generous company matching contributions to assist you in saving for a secure financial future.\nPaid time off from work for leisure or other hobbies.\nA range of mental health services to assist you in managing daily life.\nSummary:\nThe Service Desk Technician provides IT support for corporate office staff, remote WFH employees, and retail store locations, operating out of our Meridian, ID office. This role requires advanced troubleshooting skills, knowledge of enterprise technologies, and the ability to provide white-glove service for executives and high-priority users.\nDay-to-day responsibilities include troubleshooting for Windows OS, Microsoft 365, and enterprise applications, assisting with onboarding and offboarding tasks, and supporting office infrastructure such as A/V systems, conferencing equipment, and network-connected devices. Success in this role means resolving issues quickly and professionally to keep operations running smoothly across a dynamic, multi-site environment.\nEssential Job Functions:\nServe as the on-site point of contact for Meridian office IT support, covering corporate staff and office infrastructure.\nResolveTier 1/2 incidentsand requestsand escalate as neededto meet established SLAs and OLAs.\nProvide white-glove, executive-level IT support for corporate leadership and office staff, ensuring prompt, discreet, and effective resolution of technology issues.\nTroubleshootWindows OS, Microsoft 365, and enterprise applications for on-site and remote users.\nPerform Active Directory user administration: password resets, group memberships, account unlocks.\nAdminister and support office network infrastructure, including large-format printers (Konica Minolta, Xerox), VOIP devices, and wired/wireless connectivity.\nAssist with onboarding/offboarding tasks as directed, including provisioning, configuring, and deploying hardware and software.\nProvide remote support for WFH employees and retail store locations, including VPN connectivity, endpoint management, and mobile device troubleshooting.\nProvide basic A/V support for meetings and conference room setups as needed.\nAccurately document incidents, service requests, and resolutions in the ITSM system, contributing to process improvement and knowledge sharing.\nCollaborate with cross-functional IT teams to escalate complex incidents, implement system upgrades, and integrate new technology solutions.\nDemonstrate strong customer advocacy and service skills, establishing credibility and rapport with both technical and non-technical users.\nAdhere to established SLAs and KPIs.\nAvailable to work holidays, weekends, and on-call shifts as required.\nRequired Skills & Experience:\nStrong customer service and communication skills; able to explain technical concepts to non-technical users.\nSolid technical troubleshooting ability across Windows OS, Microsoft 365, hardware, and connectivity issues.\nHigh level of professionalism when supporting senior leadership and executives.\nStrong organizational skills, attention to detail, and ability to prioritize in a fast-paced, high-volume environment.\nAbility to work independently and as part of a team.\nAccurate identification, categorization, and documentation skills.\nReliable and dependable; adheres to work schedule and attendance policy.\nAbility to establish credibility and rapport with technical and non-technical users.\nMinimum Required Education, Training and Experience:\nBachelor's degree preferred, or equivalent combination of education and experience.\n2+ years of IT support experience in a corporate or enterprise environment (not personal or freelance work).\nExperience supporting Windows OS and Microsoft 365 in a business setting.\nHands-on Active Directory user management experience.\nFamiliarity with IT ticketing systems (Ivanti or similar).\nNice to Have Skills & Experience:\nExperience with Intune, SCCM, or Azure AD-joined cloud device management.\nBasic network troubleshooting, VPN support, and VoIP device troubleshooting.\nRetail or multi-site IT supportexperience.\nAwareness of enterprise security best practices (MFA, phishing prevention, endpoint protection).\nPhysical Requirements:\nAbility to lift and carry up to 50 lbs as needed for hardware deployment and office moves.\nAbility to perform standard office tasks, including using computers, phones, and other technology equipment.\nAbility to express or exchange ideas by spoken wordand receive detailed information through verbal and written communication.\nFLSA Status\nNon-exempt(hourly)\nTools and Equipment Used:\nCompany-issued laptop or desktop computer with dual monitors\nMobile devices (smartphones, tablets) and softphone applications\nOffice equipment including printersand copiers\nVPN and remote access solutions\nCustom support applications and scripting tools\nAudio/visual equipment for conference rooms and executive meetings\nStandard office productivity software (Microsoft 365, web browsers, etc.)\nTravel:\n5% or less travel\nWork Address:\nSSC Meridian, ID\nSavers Benefits\nGeographic & job eligibility rules may apply\nHealthcare Plans\nComprehensive coverage (medical/dental/vision) at a reasonable cost\nSpecialized healthandwellnessprograms(quitsmoking, counseling, diabetes management, chronic joint pain)\nPaid Time Off\nSick Pay\nVacation Pay - Approximately 2 weeks\n6 paid holidays plus 1 to 2 additional floating holidays\nTeam member discounts\nUp to 50% off store merchandise\nFlexible spending accounts\nUse pre-tax dollars for eligible health and day care expenses\nEmployee Assistance Program (EAP)\nA whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance\nRetirement Plan\nA 401k plan with generous company matching contributions to assist you in saving for a secure financial future.\nLife insurance\nCompany provided peace of mind and the option to purchase a supplemental plan\nAdditional Benefits\nAnnual Bonus\nPerformance Merit Increases\nDisability Insurance\nParental Leave\nWe’re an equal opportunity employer:\nAll team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law.\nAccessibility support statement:\nWe’re committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance oran accommodationdue to disability, please contact us at:(800) 259-0004\nCandidate AI usage policy:\nSavers Value Village celebrates the uniqueness of our team members. As we get to know you through the interview process, we want to learn about what makes you one of a kind, including your authentic voice, thoughts, and honest answers to interview questions. For this reason, we ask that you do not use AI to develop responses or aid you in any way during interviews or technical assessments.\nSavers is an E-Verify employer","description_format":"text","description_chars":9141,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Secondhand","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-01T20:44:10Z"},{"event":"close","at":"2026-10-19T22:41:06Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/savers-service-desk-technician","json_url":"https://alion.io/job/savers-service-desk-technician.json","meta":{"generated_at":"2026-10-21T06:05:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8232},"rest":"https://alion.io/mcp/rest/get_company?id=8232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsavers-service-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsavers-service-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsavers-service-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/savers-service-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsavers-service-desk-technician"}]}