{"id":4291209,"url":"https://alion.io/job/savilinx-it-operations-analyst","title":"IT Operations Analyst","company":{"id":2119754,"name":"SaviLinx","domain":"savilinx.com","url":"https://alion.io/company/savilinx","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brunswick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T20:08:35Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:21:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JOB TITLE: IT Operations Analyst\nDEPARTMENT: Information Technology\nREPORTS TO: Director of Information Technology\nFLSA STATUS: Exempt\nOUR GUIDING PRINCIPLES\nMake Every Interaction Count\nAct with Respect and Integrity\nDemonstrate Passion for Continuous Improvement\nBe Worthy of Trust from all Stakeholders\nOVERVIEW\nThe IT Operations Analyst supports the daily operation, monitoring, maintenance, and continuous improvement of the company's technology environment. This role serves as a technical and operational resource across IT functions, helping ensure systems, endpoints, user access, Service Desk processes, and technology assets operate efficiently, securely, and in accordance with established standards.\nThe IT Operations Analyst monitors IT operations, analyzes technical issues and trends, supports Microsoft 365 and cloud-based technologies, assists with endpoint and user administration, develops operational reporting and documentation, and identifies opportunities to improve IT processes and service delivery. This position works closely with IT Technicians, Systems Administrators, IT leadership, and other business functions to resolve issues, support technology initiatives, and maintain a reliable end-user technology environment.\nESSENTIAL FUNCTIONS\nDemonstrate ability to work in accordance with the SaviLinx Guiding Principles.\nMonitor daily IT operations and identify system, endpoint, application, access, or process issues requiring investigation or escalation.\nAnalyze Service Desk tickets, recurring incidents, technical issues, and operational trends to identify root causes and recommend corrective or preventive actions.\nSupport Microsoft Office 365, Entra ID, Azure Intune, Teams, SharePoint Online, Autopilot, SaaS applications, and other approved enterprise technologies.\nAssist with user account credentialing and onboarding/offboarding activities, including access, permissions, licensing, and device assignments.\nSupport IT change management and service assurance activities by reviewing change requests, validating required documentation, coordinating implementation activities across technical teams, tracking follow-up actions, and maintaining accurate records of operational changes through completion.\nSupport Network Operations Center (NOC), data center, and cloud operations by investigating service disruptions, analyzing available system and ticket information, documenting findings, and coordinating escalation and service restoration activities with engineering, network, and other technical resources.\nCoordinate communications during critical IT incidents and operational changes, providing timelystatus updates to internal stakeholders, documenting actionsand resolutions, maintainingclear escalation records, and ensuring outstanding items are tracked through resolution.\nSupport the deployment, redeployment, configuration, and management of company endpoints using Autopilot, Intune, and other approved management tools.\nMonitor endpoint health, compliance, software deployment, updates, and configuration and assist with remediation or escalation as appropriate.\nSupport Multi-Factor Authentication (MFA), account access, and other established identity and security controls.\nMonitor Service Desk activity, service levels, ticket trends, dashboards, and operational metrics to identify performance concerns and opportunities for improvement.\nDevelop and maintain IT operational reports, dashboards, metrics, and supporting data used to evaluate service delivery, assets, technology performance, and recurring issues.\nReview technical and Service Desk records for completeness and accuracy, including reported issue, device or user assignment, root cause, resolution, and other required information.\nAssist in maintaining accurate technology asset and inventory records, including device assignments, hardware status, replacements, and related technology components.\nSupport technology asset lifecycle activities, including procurement, deployment, reassignment, recovery, replacement, and disposition.\nProvide technical support and troubleshooting for endpoint, software, application, access, connectivity, and other technology-related issues.\nInvestigate and resolve escalated operational issues and coordinate with IT Technicians, Systems Administrators, vendors, or other resources when additional support is required.\nAssist with monitoring and maintaining established endpoint security, access, and technology policies.\nSupport testing and validation of system changes, application deployments, updates, technology implementations, and configuration changes.\nIdentify recurring manual processes and recommend opportunities for automation, standardization, or improved efficiency.\nCreate, maintain, and update IT procedures, Standard Operating Procedures, knowledge-base articles, technical documentation, and operational instructions.\nAssist IT leadership with operational reporting, technology research, vendor coordination, capacity planning, audits, technology projects, and continuous improvement initiatives.\nCollaborate with Systems Administrators and other IT staff to support efficient operation of the company's technology environment.\nResearch technical issues, technologies, products, and potential solutions and provide findings and recommendations.\nCommunicate technical issues, system impacts, status updates, and resolutions clearly to technical and non-technical stakeholders.\nProvide backup support to Service Desk operations as business needs require.\nParticipate in on-call or off-hours IT support as required by operational needs.\nAll other duties as assigned.\nSUPERVISORY RESPONSIBILITY\nThis position does not have supervisory responsibility.\nQUALIFICATIONS\nAssociate degree in Information Technology, Computer Science, Information Systems, or a related field and/or three (3) years of relevant IT experience or an equivalent combination of education, training, and experience.\nExperience supporting IT operations, enterprise technology, systems, endpoints, or Service Desk functions.\nWorking knowledge of Microsoft Office 365 and Microsoft cloud technologies.\nExperience with Entra ID/Azure Active Directory, Intune, Autopilot, Teams, SharePoint Online, SaaS applications, and cloud environments preferred.\nExperience with user account credentialing, access management, permissions, licensing, and employee onboarding/offboarding processes.\nWorking knowledge of Windows operating systems and enterprise endpoint management.\nWorking knowledge of networking concepts and protocols, including DNS, DHCP, TCP/IP, VPNs, and basic network troubleshooting.\nIntroductory knowledge of ITIL practices for IT Service Management.\nExperience working with Service Desk or IT Service Management platforms such as ServiceNow or similar applications preferred.\nKnowledge of Service Desk reporting, dashboards, metrics, ticket analysis, and Service Level Agreements (SLAs).\nAbility to analyze technical and operational data, identify trends, and make recommendations based on findings.\nStrong analytical, troubleshooting, and problem-solving abilities with keen attention to detail.\nAbility to identify recurring issues and recommend process, technology, or service improvements.\nAbility to follow complex business and technical processes requiring a high level of accuracy.\nExperience creating and maintaining technical documentation, procedures, knowledge-base articles, or Standard Operating Procedures.\nAbility to conduct research into technical issues, products, and solutions as required.\nAbility to handle confidential data and sensitive technology information in a professional manner.\nStrong written, oral, and interpersonal communication skills.\nAbility to work independently, establish priorities, track deliverables, and manage work and deadlines.\nSelf-motivated and directed, with the ability to effectively prioritize tasks in a fast-paced environment.\nExperience working in a team-oriented, collaborative environment.\nMust be detail-oriented and meticulous in maintaining accurate system, asset, account, and operational records.\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nProlonged periods of sitting at a desk and working on a computer.\nMust be able to lift up to 15 pounds at times.\nCommunicating with others to exchange information.\nRepeating motions that may include the wrists, hands and/or fingers.\nAssessing the accuracy, neatness and thoroughness of the work assigned.\nTravel may be required.\nEXPECTED WORKDAYS/HOURS\nThe IT Operations Analyst must be available and willing to work as directed based on operational needs. The company reserves the right to change the expected workdays/hours with or without notice.\nOTHER DUTIES AS ASSIGNED\nPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.\nEQUAL EMPLOYMENT OPPORTUNITY\nSaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nVEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER","description_format":"text","description_chars":9614,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Call Center Services","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-13T23:21:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T01:03:45Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/savilinx-it-operations-analyst","json_url":"https://alion.io/job/savilinx-it-operations-analyst.json","meta":{"generated_at":"2026-11-14T01:03:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2119754},"rest":"https://alion.io/mcp/rest/get_company?id=2119754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsavilinx-it-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsavilinx-it-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsavilinx-it-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/savilinx-it-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsavilinx-it-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4291209}},{"tool":"search_jobs","arguments":{"company":"savilinx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4291209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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