{"id":120846,"url":"https://alion.io/job/saviynt-associate-principal-technical-support-engineer","title":"Associate Principal Technical Support Engineer","company":{"id":5841,"name":"Saviynt","domain":"saviynt.com","url":"https://alion.io/company/saviynt","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":93,"open_postings":63,"ghost_share":0.032,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":161,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"Freshdesk","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-06-17T08:47:24Z","employer_posted_date":"2026-06-17","last_verified_at":"2026-11-01T22:30:37Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":136},"description":"WHAT YOU WILL BE DOING\nIdentify, debug and troubleshoot break fix issues and take it to a resolution\nAutomate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers\nConfigure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts\n Provide Level 4 support for the system within agreed service levels\nImplement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area\n Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution\nResponsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation\nWork closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings\nWHAT YOU BRING\n10+ years Experience in a Software Support role.\nStrong understanding of Cloud offerings - AWS or Azure preferred\nHands-on experience in internals of cloud components (ex. 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