{"id":1297444,"url":"https://alion.io/job/saviynt-senior-platform-support-engineer","title":"Senior platform Support Engineer","company":{"id":5841,"name":"Saviynt","domain":"saviynt.com","url":"https://alion.io/company/saviynt","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":92,"open_postings":77,"ghost_share":0.052,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":151,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"DNS","optional":false},{"name":"Dynatrace","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Grafana","optional":false},{"name":"Hibernate","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"LDAP","optional":false},{"name":"MySQL","optional":false},{"name":"VPN","optional":false},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-05-22T10:50:48Z","employer_posted_date":"2026-05-22","last_verified_at":"2026-09-30T11:49:23Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":130},"description":"As a Senior Platform Support Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion.\nWHAT YOU WILL BE DOING\nStrong pod-level troubleshooting skills in AKS/EKS (not just restarting pods).\n\nAnalyze application and DB (RDS, MySQL) performance issues.\n\nDeeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions.\n\nOversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues.\n\nStrong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP.\n\nEffectively participate and contribute to on-call escalations with a strong operational mindset and provide technical guidance during critical incidents.\n\nProactively communicate with customers on technical issues when required.\n\nAbility to guide junior engineers when needed technically.\n\nManage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation.\n\nDevelop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment.\n\nDrive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times.\n\nCollaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures.\n\nEnsure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance.\n\nMaintain operational documentation, including system diagrams, contact lists, and escalation paths.\n\nEnsure compliance with relevant security and compliance policies.\n\nPlan and coordinate scheduled maintenance activities with minimal impact to service availability.\n\nWHAT YOU BRING\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\n\nMinimum of 6-8 years of experience in IT/Cloud operations and application support (specifically Java apps), with strong knowledge of cloud infrastructure (AWS and Azure).\n\nStrong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint performance degradation through detailed analysis.\n\nStrong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms.\n\nWorking knowledge of containerization and orchestration technologies, specifically Kubernetes.\n\nEnd-to-end technical accountability and operational ownership.\n\nWillingness to work in a 24/7 operating model.\n\nExperience managing and troubleshooting network connectivity, including VPNs and connections to external networks.\n\nFamiliarity with monitoring tools (Dynatrace, PMM…) and practices, with experience in setting up and responding to alerts.\n\nHands-on experience with log management and analysis tools, preferably Elastic Search.\n\nWorking knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring.\n\nExperience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes.\n\nExcellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.\n\nExperience with Grafana systems and dashboards is a plus.\n\nStrong communication (written and verbal), interpersonal, and presentation skills.\n\nAbility to work effectively under pressure and manage multiple priorities in a fast-paced environment.\n\nExperience in developing and documenting operational procedures and runbooks.\n\nExperience with automation tools and scripting languages (e.g., Python, Bash) is a plus.\n\nExperience working in a SaaS environment is highly desirable\n\nSaviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","description_format":"text","description_chars":5246,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Identity Management"],"lifecycle":[{"event":"open","at":"2026-09-26T10:10:56Z"}],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.744,"p_room":0.6,"age_days":130,"expected_fill_days":151,"reasons":["conf:6","win:late","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/saviynt-senior-platform-support-engineer","json_url":"https://alion.io/job/saviynt-senior-platform-support-engineer.json","meta":{"generated_at":"2026-09-30T16:08:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-01T00:00:00Z"}}}