Technical Support Engineer

Due to the nature of the UK Government projects this role supports, this position is classified as a Reserved Post. In accordance with the Civil Service Nationality Rules, paragraph 1 of Schedule 23 and paragraph 5 of Schedule 22 of the Equality Act 2010, we can only accept applications from persons with UK residency (at least five years).

Successful candidates must undergo National Security Vetting (NSV). This role requires Security Check SC level clearance as a minimum. Any offer of employment is strictly conditional upon the candidate successfully obtaining and maintaining this clearance.

To meet the vetting criteria, you will be required to have been resident in the UK for a minimum of 5 years immediately prior to your application. Failure to obtain clearance or a lapse in residency history may result in the withdrawal of the employment offer, and you will not be entitled to any compensation from Saviynt as a result.

In line with the Immigration, Asylum and Nationality Act 2006, all shortlisted candidates will be required to provide original documentation verifying their Right to Work in the UK and their British Citizenship during the initial interview stage. We conduct thorough Baseline Personnel Security Standard (BPSS) checks as a precursor to all higher-level clearances.

WHAT YOU WILL DO:

• Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions
• Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)
• Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)
• Identify, debug, and troubleshoot break-fix issues through to full resolution
• Respond to and resolve issues within agreed service-level agreements (SLAs)
• Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings
• Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency

WHAT YOU BRING:

• Strong domain expertise in Identity and Access Management (IAM)
• Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM
• Experience invoking REST/SOAP web services using tools like Postman
• Database experience, including SQL and database operations
• Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)
• Working knowledge of operating systems such as Linux, Unix, and Windows
• Prior experience with integrations, and provisioning workflows across enterprise target system
• Experience working with global customers and a strong customer-first mindset
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL
• Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions