{"id":1660954,"url":"https://alion.io/job/saviynt-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":5841,"name":"Saviynt","domain":"saviynt.com","url":"https://alion.io/company/saviynt","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":93,"open_postings":66,"ghost_share":0.03,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":161,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-05-13T10:44:28Z","employer_posted_date":"2026-05-13","last_verified_at":"2026-10-06T00:23:32Z","board_verified":true,"closed_at":null,"days_open":145,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":144},"description":"Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.\nWHAT YOU WILL BE DOING\n Customer Communication\nCommunicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.\nDrive Customer Satisfaction through timely & quality communication.\nTroubleshooting Skills \nTroubleshooting of customer reported incidents and system alerts.\nIdentify, debug and troubleshoot break fix issues and take it to a resolution.\nProvide technical analysis for incidents, resolution, and root cause analysis for the incidents.\nRespond and resolve issues within agreed service levels.\nCollaboration & Knowledge Sharing\nPublish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.\nDomain\nWork closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.\n KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity\nWHAT YOU BRING\nMinimum 3 years’ experience in implementing various IGA solutions\nStrong Domain knowledge in Identity and Access Management (IAM)\nHands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM\nKnowledge and experience in invoking REST/SOAP web services using tools such as Postman\nDatabase: Extensive experience in database operations & SQL\nStrong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)\nBasic knowledge of operating systems such as Linux, Unix & windows\nPrior experience integrating with any SSO providers\nExperience working with global Customers and strong customer focus\nExcellent written and verbal communication skills\nKeywords: Cloud, Java, Scripting, Linux, SQL","description_format":"text","description_chars":2318,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Identity Management"],"lifecycle":[{"event":"open","at":"2026-10-02T03:41:34Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.709,"p_room":0.6,"age_days":144,"expected_fill_days":161,"reasons":["conf:1","win:late","crowd:"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/saviynt-technical-support-engineer-2","json_url":"https://alion.io/job/saviynt-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-06T02:26:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3767,"day_limit":5000,"remaining_today":1233,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5841},"rest":"https://alion.io/mcp/rest/get_company?id=5841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaviynt-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaviynt-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaviynt-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saviynt-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaviynt-technical-support-engineer-2"}]}