{"id":3269695,"url":"https://alion.io/job/savour-delivery-customer-support-manager-cdi","title":"Customer Support Manager - CDI","company":{"id":3909609,"name":"Savour Delivery","domain":"savourdelivery.com","url":"https://alion.io/company/savourdelivery-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marseille, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":108},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T08:31:16Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T22:37:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Rejoins Savour, une start-up en pleine croissance dans le secteur de la livraison de repas. En tant que Customer Support Manager, tu seras responsable de la formation des équipes de support, de la gestion du support opérationnel et de l'amélioration continue. Tu travailleras en étroite collaboration avec le Global Head of Customer Support et auras un impact direct sur l'expérience de nos partenaires restaurateurs.\nMissions\nFormer les équipes support sur l’ensemble des marchés, créer et tenir à jour les supports de formation.\nÊtre en shift sur le support chaque semaine, traiter les demandes de nos restaurants partenaires et gérer les escalades.\nRemonter les irritants récurrents, les besoins en formation et les idées d’amélioration au Global Head of Customer Support.\nProfil recherché\n### Nous sommes faits pour travailler ensemble si…* Tu as une expérience en support / service client\n* Tu aimes transmettre et tu es pédagogue\n* Tu es organisé(e), rigoureux(se) et attaché(e) à la qualité\n* Tu as un excellent relationnel et un vrai sens du service\n* Tu parles anglais couramment (les équipes à former couvrent plusieurs marchés)\nTu veux rejoindre une équipe qui fait bouger les choses et avoir un vrai impact sur l’expérience de nos partenaires ? On a hâte de te rencontrer","description_format":"text","description_chars":1283,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-26T11:02:43Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.702,"p_room":0.9,"age_days":4,"expected_fill_days":7,"reasons":["conf:2","win:mid","comp:attention"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/savour-delivery-customer-support-manager-cdi","json_url":"https://alion.io/job/savour-delivery-customer-support-manager-cdi.json","meta":{"generated_at":"2026-10-31T23:08:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909609},"rest":"https://alion.io/mcp/rest/get_company?id=3909609"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsavour-delivery-customer-support-manager-cdi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsavour-delivery-customer-support-manager-cdi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsavour-delivery-customer-support-manager-cdi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/savour-delivery-customer-support-manager-cdi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsavour-delivery-customer-support-manager-cdi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3269695}},{"tool":"search_jobs","arguments":{"company":"savourdelivery.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3269695},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}