{"id":4279172,"url":"https://alion.io/job/savvital-customer-support-representative","title":"Customer Support Representative","company":{"id":4416290,"name":"Savvital","domain":"savvital.us","url":"https://alion.io/company/savvital","size_band":"1-10","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":8,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":["PK"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T19:34:19Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:00:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT THE COMPANY Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market, enabling them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that add real capacity to a client's workday.\nOur mission is to provide affordable solutions to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.\nABOUT THE ROLE Our client is a commercial insurance brokerage looking for a Client Engagement & Service Support Representative (CSR) to keep clients and prospects moving smoothly through the insurance lifecycle.\nWhile back-office support handles document preparation and tracking, you will serve as the primary outbound and inbound voice of the agency. You will take ownership of phone-based outreach, follow-ups, appointment scheduling, and administrative client engagement-ensuring no prospect, document, or policy renewal falls through the cracks.\nKEY RESPONSIBILITIES\nInbound Calls & Service Intake\nAnswer and reroute inbound calls promptly, gathering complete details on what the insured needs.\nHandle routine, unlicensed administrative service questions where appropriate.\nCapture thorough, accurate messages for brokers whenever licensed consultation is required, ensuring missed calls never go unreturned.\nDocument Chase & Receipt Confirmation\nPlace confirmation calls to verify that insureds have received important emails, quotes, and document requests.\nConduct persistent, polite phone follow-ups for outstanding items, including loss runs, IFTAs, signatures, applications, and underwriting documents.\nQuote Follow-Up & Pipeline Recovery\nFollow up by phone after quotes are delivered to confirm review, gather initial feedback, and schedule the insured back with the broker for coverage or sales discussions.\nReach out to prospects who miss scheduled calls to reschedule them, gauge ongoing interest, and move them toward a clear next step or clean pipeline removal.\nRenewal & Billing Follow-Up\nMake proactive renewal outreach calls when automated emails or SMS messages do not generate a response, collecting missing details and booking broker review calls.\nHandle routine administrative billing outreach-including cancellation notices, amounts due, due dates, payment statuses, carrier/finance-company statuses, and missing reinstatement documents-so potential policy saves stay on track.\nRoutine Outbound Outreach & Escalation Management\nExecute daily administrative outreach across carrier status checks, confirmations, and service follow-ups.\nMaintain strict licensing boundaries: immediately escalate coverage advice, interpretation, recommendations, binding, negotiation, complex underwriting, claims interpretation, legal threats, or upset clients directly to a licensed broker.\nREQUIREMENTS\n1-3+ years of experience in customer service, outbound client engagement, appointment setting, or insurance agency support (US commercial or trucking insurance experience is a strong plus).\nExceptional verbal English communication skills with a warm, personable, and natural phone presence.\nPersistent yet tactful communication style-comfortable following up consistently to get responses without sounding pushy or abrasive.\nStrong organizational habits and CRM/AMS discipline to log call notes, track follow-up cadences, and manage daily call queues accurately.\nAvailability to work aligned with US business hours (Evening/Night shift PKT).\nNote: Insurance Experience is a plus.\nIDEAL CANDIDATE We are looking for someone who combines a welcoming, articulate phone presence with the persistence and organization required to keep busy client pipelines moving. The ideal candidate is:\nPersonable and Confident: Naturally comfortable on the phone, building quick rapport with business owners and insurance carriers.\nPersistently Proactive: Follows through consistently until a clear answer, document, or scheduled call is secured.\nDetail-Oriented: Committed to logging accurate notes, complete broker messages, and clean pipeline updates.\nBoundary-Aware and Accountable: Understands what can be handled administratively versus what must be escalated to a licensed broker, working independently with minimal supervision.\nCollaborative and Professional: Respectful, friendly, empathetic, punctual, and confident in their abilities while maintaining a team-oriented approach.","description_format":"text","description_chars":4548,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-13T20:00:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T21:44:48Z"},"pay":null,"html_url":"https://alion.io/job/savvital-customer-support-representative","json_url":"https://alion.io/job/savvital-customer-support-representative.json","meta":{"generated_at":"2026-11-13T21:44:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43388,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416290},"rest":"https://alion.io/mcp/rest/get_company?id=4416290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsavvital-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsavvital-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsavvital-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/savvital-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsavvital-customer-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4279172}},{"tool":"search_jobs","arguments":{"company":"savvital.us","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4279172},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}