{"id":718265,"url":"https://alion.io/job/saxbys-area-operations-manager-boston","title":"Area Operations Manager, Boston","company":{"id":684979,"name":"Saxbys","domain":"saxbyscoffee.com","url":"https://alion.io/company/saxbys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":68,"ghost_share":0.338,"stale_share":0,"repost_share":0.015,"time_to_fill_p50_days":371,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1589},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2024-05-15T14:43:47Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-03T17:19:48Z","board_verified":false,"closed_at":"2026-11-03T17:19:48Z","days_open":902,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":901},"description":"Job Summary: The Area Operations Manager (AOM) plays a pivotal role in ensuring the success of their assigned cafes in each of the Three Pillars (team development, community leadership, and financial management). A significant portion of this success relies on annually supporting, coaching, and developing up to eight (8) Student Cafe Executive Officers (SCEOs) through their entire term, kicking off the relationship at their time of hire. This multifaceted position calls for a proactive individual with a whatever it takes attitude, ready to take on the varied day-to-day opportunities and challenges. \nWhat You Will Own\nTalent Pipeline: Ensure the team is fully staffed to meet operational demands and identify and develop exceptional talent for leadership roles.\nGuest Experience: Conduct regular quality assurance checks, audit performance to look for and correct inconsistencies in execution, and maintain a culture of hospitality within the cafe.\nCafe Standards: Remain up-to-date on all cafe operations in order to train and coach on all cafe roles. Make SOPs easily accessible to the team and maintain operational integrity by ensuring team members are following all listed steps. Ensure SCEOs are following progressive discipline policies and issuing Coaching & Counseling forms when necessary, as well as advise and assist with involuntary terminations. Hold SCEOs accountable to consistent communication channels with their team. \nFinancial Management: Review, provide feedback, and approve weekly schedules to ensure labor hours are both aligned with demands and stay within budgeted expenses, coach SCEOs on how to read and act upon Profit & Loss statements, and present and defend P&L during reviews for assigned cafes. Produce and assign Labor Models to assigned cafes. \nPARS & Inventory: Ensure accuracy in inventory counts and review and approve Orders & PARS Inventory Worksheet for all assigned cafes.\nPartner Management: Represent Saxbys as the main point of contact for landlords, facilities, maintenance, aux service, etc. to ensure day to day operations run smoothly and maintain Campus Resource Guide with up-to-date information.\nCafe Openings: Manage café setup and initial grand openings as the Operations lead, working closely with all departments to ensure a successful start. \nLocal and Competitive Marketplace: Stay current with industry trends, local competitors, and community updates that may have an impact on the business in order to take a proactive approach when it comes to managing cafe operations.\nWho You Will Support\nMarketing: Provide intel on opportunities on campus through research and communication with partners. Support SCEO through the refinement of the Campus Marketing Plan to focus efforts on highest potential ROI and ensure execution of key dates and deliverables. \nHead of Area Operations: Assist with academic partners, requested reports, and special projects.\nRecruiting: Nominate, vet, and assist internal candidates in the SCEO pipeline, complete final interviews for candidates, and effectively communicate hiring needs to Campus Recruiters. Participate and collaborate on initiatives to increase the candidate pool. \nWho You Will Supervise\nThis position oversees between 1-4 direct reports.\nWhat Success Looks Like\nAll assigned cafes operate at or above budgeted revenue\nAll assigned cafes operate at or above budgeted NOI\n30%+ of the cafe staff are Team Leads\n100% of SCEOs are hired by March 31 for the fall semester or October 31 for the spring semester.\nWhere You Excel\nMaster of prioritization\nHolds others accountable\nAdaptable to change \nPatient but firm\nBuilds rapport across diverse audiences\nDeveloper of individual contributors\nWhat Else is Expected\nSupport, exhibit, and promote Saxbys Mission and Core Values in all daily activities. \nEither 2+ years of foodservice management experience OR a minimum of 6 months as a Saxbys CEO or SCEO or Certified level team member\nMulti-unit management experience a huge plus \nExcellent written and verbal communication skills\nOutstanding passion for hospitality and servant leadership\nExperience managing teams and processes effectively \nAbility to travel up to 80% of the time \nValid drivers license \nPhysical requirements:\nAble to stand and walk for extended periods of time \nAble to stoop and kneel\nPush, pull, lift or carry up to 35 lbs\nAscend or descend ladders, stairs, ramps","description_format":"text","description_chars":4397,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vocational Education","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-09-11T06:41:34Z"},{"event":"close","at":"2026-11-03T17:19:48Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/saxbys-area-operations-manager-boston","json_url":"https://alion.io/job/saxbys-area-operations-manager-boston.json","meta":{"generated_at":"2026-11-04T04:03:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6296,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684979},"rest":"https://alion.io/mcp/rest/get_company?id=684979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaxbys-area-operations-manager-boston"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaxbys-area-operations-manager-boston"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaxbys-area-operations-manager-boston"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saxbys-area-operations-manager-boston\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaxbys-area-operations-manager-boston"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":718265}},{"tool":"search_jobs","arguments":{"company":"saxbyscoffee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":718265},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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