{"id":3974950,"url":"https://alion.io/job/saxbys-area-operations-manager-philadelphia","title":"Area Operations Manager (Philadelphia)","company":{"id":684979,"name":"Saxbys","domain":"saxbyscoffee.com","url":"https://alion.io/company/saxbys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":69,"ghost_share":0.261,"stale_share":0,"repost_share":0.014,"time_to_fill_p50_days":371,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T15:37:45Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T21:55:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About Saxbys\nSaxbys is an education company. Through our Experiential Learning Platform (ELP), we run cafes on college campuses where a Student Cafe Executive Officer (SCEO) leads the business for a semester, for academic credit, with a team of fellow students. Our cafes are how we produce strong student outcomes, and our Area Operations Managers make that possible.\nThe Role\nAs an Area Operations Manager, you'll coach and lead four Saxbys cafes: our three cafes at Drexel University and our cafe at West Chester University. You'll develop the Student CEOs who run each cafe, starting the day they're hired and continuing through their whole term. You'll make sure each cafe excels through our Three Pillars: team development, community leadership, and financial management. This role suits someone who is proactive, takes ownership, and enjoys a day that's never the same twice.\nLocation: Philadelphia, PA (Drexel University and West Chester University cafes)\nClassification: Full-time, salaried\nCompensation: $55,000 + performance bonus\nWhat You'll Do\nBuild the talent pipeline. Keep every cafe fully staffed, spot and develop future leaders, and work with Recruiting to nominate, vet, and interview SCEO candidates.\nOwn the guest experience. Run regular quality checks, catch and fix inconsistencies, and keep hospitality at the center of each cafe's culture.\nHold the standard. Know every cafe role well enough to train and coach it. Keep SOPs accessible and followed, and coach SCEOs through accountability conversations, coaching and counseling, and progressive discipline.\nLead the numbers. Approve weekly schedules so labor matches demand and budget, build labor models, and teach SCEOs to read and act on their P&L. You'll present and defend each cafe's P&L in reviews.\nManage inventory and ordering. Make sure counts are accurate, and review and approve orders and PARs for every cafe.\nBe Saxbys' face on campus. Serve as the main contact for campus partners such as landlords, facilities, and auxiliary services, and keep the Campus Resource Guide current.\nOpen new cafes. Act as Operations lead for cafe setups and grand openings, working across departments.\nKnow the market. Track local competitors, campus news, and industry trends so you can act before problems arrive.\nWhat Success Looks Like\nEvery cafe meets or beats budgeted revenue and NOI\n30%+ of each cafe's team members are Team Leads\n100% of SCEOs are hired by March 31 for fall and October 31 for spring\nWho Thrives Here\nYou're a master of prioritization. You hold people accountable while staying patient and firm. You adapt quickly when things change, build rapport with everyone from a 19-year-old team member to a university VP, and get real satisfaction from developing other people.\nWhat You Bring\n2+ years of foodservice management experience, OR at least 6 months as a Saxbys CEO, SCEO, or Certified-level team member\nMulti-unit management experience is a big plus\nA passion for hospitality and servant leadership\nStrong written and verbal communication\nComfort with regular travel between cafes, and a valid driver's license\nAble to stand and walk for long periods, stoop and kneel, lift up to 35 lbs, and use ladders and stairs\nIf you want to build leaders, not just run cafes, we'd love to hear from you. Apply below and a member of our Recruiting team will be in touch.","description_format":"text","description_chars":3359,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vocational Education","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-09T17:41:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":371,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/saxbys-area-operations-manager-philadelphia","json_url":"https://alion.io/job/saxbys-area-operations-manager-philadelphia.json","meta":{"generated_at":"2026-11-12T02:21:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5319,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684979},"rest":"https://alion.io/mcp/rest/get_company?id=684979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaxbys-area-operations-manager-philadelphia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaxbys-area-operations-manager-philadelphia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaxbys-area-operations-manager-philadelphia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saxbys-area-operations-manager-philadelphia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaxbys-area-operations-manager-philadelphia"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3974950}},{"tool":"search_jobs","arguments":{"company":"saxbyscoffee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3974950},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}