{"id":1271316,"url":"https://alion.io/job/saxbys-senior-operations-implementation-manager","title":"Senior Operations Implementation Manager","company":{"id":684979,"name":"Saxbys","domain":"saxbyscoffee.com","url":"https://alion.io/company/saxbys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":68,"ghost_share":0.338,"stale_share":0,"repost_share":0.015,"time_to_fill_p50_days":371,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T18:34:50Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-28T19:17:26Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":32},"description":"Saxbys | Philadelphia, PA (Hybrid) | $72,000/year + Annual Bonus + Benefits | Up to 25% Travel\nABOUT THE ROLE\nSaxbys is more than a cafe company - it's an Experiential Learning Platform. Every Saxbys cafe is operated by a Student CEO who runs the location as a real business: managing a team, driving profitability, and delivering an exceptional guest experience.\nAs our Senior Operations Implementation Manager, you'll own the processes, systems, and AI-powered tools that make it all run brilliantly - and that set our Student CEOs up to succeed. You're part operator, part innovator, part coach - and you thrive at the intersection of all three. Working cross-functionally, you'll ensure consistent implementation of all cafe processes, drive continuous improvement through feedback tools, and lead the development of AI integrations and automations that advance peak operational efficiency across the organization.\nWHAT YOU'LL OWN\nOperational Procedures, Standards & Systems: Own and maintain cafe SOPs and operational systems, serving as the Operations Team's voice by gathering feedback, identifying gaps, and driving continuous improvement.\nAI Tools, Integrations & Automations: Lead the development and rollout of AI-powered tools and workflow automations, serving as the organizational subject matter expert on AI adoption and continuously surfacing opportunities to streamline operations.\nTraining, Curriculum & Student Leadership Development: Collaborate with L&D to update Level 1-4 training, SCEO Badge, and SCEO Camp content. Serve as HQ Sponsor for the SVP of Cafe Finance cohort - leading semester kickoffs, office hours, performance feedback, and corrective action as needed.\nGuest Recovery & Quality Assurance: Manage guest recovery tickets with 24-hour response standards and analyze feedback patterns to drive root-cause solutions. Review 10 Item Checklist and Quarterly Service Review results to surface improvements and recommend permanent fixes.\nPOS Standardization & Implementation: Ensure accurate, consistent POS implementation across all cafes in partnership with Marketing, Product, IT, and Operations.\nWHAT SUCCESS LOOKS LIKE\n30% reduction in inbound guest recovery inquiries\n95% timely completion rate for all assigned cafe-level training\n95%+ satisfaction rating on the post-badge survey\nMeasurable efficiency gains for Operations Leads through AI adoption\nImproved ramp-up of cafe efficiency metrics for all new cafes\nWHO YOU ARE\nYou've spent time in foodservice or hospitality operations - enough to understand what it actually takes to run a cafe, develop a team, and hit financial targets. But what sets you apart is what you've built above the cafe level: SOPs that stuck, training that landed, automations that saved real time. You're equally comfortable in a spreadsheet, a workflow builder, and a kickoff meeting - and you know how to translate messy operational realities into clean, scalable systems. You lead with hospitality, communicate with clarity, and you have examples that prove you don't wait to be handed AI tools - you go find them, or build them yourself.\nWHAT'S REQUIRED\nSupport, exhibit, and promote Saxbys' Mission and Core Values\nAbility to travel up to 25% of the time\nValid driver's license\nPhysical requirements: able to stand/walk for extended periods, stoop and kneel, push/pull/lift up to 35 lbs, and ascend/descend ladders, stairs, and ramps\nWHY SAXBYS\nThis isn't a typical operations role. You'll shape the systems, tools, and training that empower the next generation of business leaders - and see the direct impact of your work every day across our cafe network. Along with a $72,000 base salary, a performance bonus, and comprehensive benefits, you'll get a hybrid work environment and manageable travel (up to 25%) - plus the opportunity to do some of the most meaningful work of your career at a company that takes hospitality, innovation, and student development seriously.\nReady to build something great? Apply today!","description_format":"text","description_chars":3989,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vocational Education","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-09-26T00:14:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":32,"expected_fill_days":371,"reasons":["conf:4","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":false},"html_url":"https://alion.io/job/saxbys-senior-operations-implementation-manager","json_url":"https://alion.io/job/saxbys-senior-operations-implementation-manager.json","meta":{"generated_at":"2026-10-28T23:04:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684979},"rest":"https://alion.io/mcp/rest/get_company?id=684979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaxbys-senior-operations-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaxbys-senior-operations-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaxbys-senior-operations-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saxbys-senior-operations-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaxbys-senior-operations-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1271316}},{"tool":"search_jobs","arguments":{"company":"saxbyscoffee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1271316},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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