{"id":3296944,"url":"https://alion.io/job/saxbys-student-cafe-operating-officer","title":"Student Cafe Operating Officer","company":{"id":684979,"name":"Saxbys","domain":"saxbyscoffee.com","url":"https://alion.io/company/saxbys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":68,"ghost_share":0.338,"stale_share":0,"repost_share":0.015,"time_to_fill_p50_days":371,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T18:50:13Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T09:56:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Accepting applications for Spring 2027 and future semesters!\nStarting pay is $23.00/hr\nWho We Are: Saxbys® is a hospitality company fueled by our rave-worthy menu, driven by its mission to Make Life Better®, and fiercely dedicated to social impact in the communities it serves. But Saxbys greatest resource of all? Our people. We’re not looking for employees: we’re looking for teammates. We’re not hoping to hire you for a job: we’re hoping to help build your career.\nJoin us in our goal to bring our Experiential Learning Platform to college campuses across the country. We are looking for team members who are passionate about equipping the next generation of leaders and entrepreneurs with the skills they will need to succeed in the future workplace. If this is the type of work that gets you up in the morning, we’d love for you to consider joining our team.\nJob purpose: As the Student COO of a Saxbys cafe you will gain invaluable experience developing a team, and managing the financials & business fundamentals of a bustling cafe. While you will have the full support and resources of the Saxbys headquarters team, you will also have unparalleled ownership of the entrepreneurial and operational processes. \nThe Student COO will be offered semesterly to two students. The two SCOOs will gain experience in all three leadership pillars during their semester, but will be aligned to one of two focuses, People Officer or Financial Officer. The People officer will lead on developing schedules and managing team member performance, while the Finance officer will lead on managing cafe orders and inventory. \nWhat You Will Own\nTeam Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.\nCommunity Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.\nFinancial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.\nBrand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.\nWho You Will Support\nOperations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.\nMarketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.\nRecruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student COO succession planning.\nWho You Will Supervise\nThis position will supervise an average of 25 direct reports\nWhat Success Looks Like\nCafe achieves or exceeds budgeted revenue targets\nCafe operates at or above budgeted Net Operating Income\n30%+ of cafe staff are developed into Team Leads\nGuest satisfaction metrics consistently above 4.5/5\nWhere You Excel\nConfident Communicator\nDeveloper of Individual Contributors\nMaster of Prioritization\nAdaptable to Change\nAutonomous Problem Solving\nFinancial Acumen\nWhat You Have Done\nCompleted at least one year of undergraduate studies\nDemonstrated leadership experience in academic, professional, or volunteer settings\nExperience in customer service, hospitality, or retail preferred\nWhat is Required\nSupport, exhibit, and promote Saxbys Mission and Core Values in all daily activities. \nMust be an undergraduate student of the partner organization in good academic standing\nAbility to work 20 hours per week during cafe operating hours\nPhysical requirements:\nAble to stand, walk, and smile for extended periods of time \nAble to stoop and kneel\nPush, pull, lift or carry up to 35 lbs\nAscend or descend ladders, stairs, 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