{"id":1235107,"url":"https://alion.io/job/saygames-it-support-engineer","title":"IT Support Engineer","company":{"id":705204,"name":"SayGames","domain":"saygames.io","url":"https://alion.io/company/saygames","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":41000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"MySQL","optional":true},{"name":"PowerShell","optional":true},{"name":"Prometheus","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-09-25T16:03:40Z","employer_posted_date":null,"last_verified_at":"2026-09-25T16:03:40Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"With over 8 billion downloads and 200+ games in our portfolio, we at SayGames think big. We don't believe in bureaucracy or complex vertical structures-but we do believe in people and creative freedom. Our approach has propelled us into thetop 3 publishers worldwide, and we have no plans to slow down.\nWe are a data-driven company, relying on analytics, cutting-edge technologies, and expertise. But our true secret lies in our people-their boldness and experience allow us to push boundaries, experiment, make mistakes, set trends, and uncover the secrets of success\nWe're looking for a IT Support Engineer to join and strengthen our team\nResponsibilities\nMonitoring the health and availability of company systems and services.\nProviding technical support to employees on hardware and software issues.\nHandling requests in the Service Desk system: logging, analyzing, and resolving tickets end-to-end.\nManaging user accounts and access (email, domain, internal services, etc.).\nAdministering the company's Atlassian Cloud stack (Jira, Confluence): projects, workflows, permissions, and automation rules.\nAdministering the company's server infrastructure and network equipment.\nSetting up and configuring workstations for new employees.\nInstalling and maintaining standard software.\nRequirements\n2+ years of experience as a system administrator or in a similar role.\nSolid knowledge of Windows, Linux, and macOS administration.\nUnderstanding of networking (TCP/IP): configuring local networks, routing, VPN.\nExperience administering Jira Cloud (project configuration, workflows, permission schemes, automation).\nStrong troubleshooting skills and the ability to find solutions independently.Nice to have\n\nExperience with user and access management via Atlassian admin (SSO/SCIM).\nExperience with monitoring systems (e.g., Zabbix, Prometheus).\nExperience with Docker and CI/CD tools.\nScripting skills: Bash, PowerShell, Python, or Go.\nKnowledge of SQL (MySQL).\nConditions\nFull-time office format in our cozy Warsaw office\nFlexible schedule-work at your own pace as long as you stay in touch with the team and get things done on time\nSupport for self-development-free English & Polish (or Greek) courses, conference and course reimbursements\nHealth benefits-medical insurance for you and your family, plus a sports allowance\nTop-tier equipment-we'll set you up with the best devices for a smooth workflow\nTrips to Cyprus-we encourage workations and hold team events in our sunniest location","description_format":"text","description_chars":2488,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:14:45Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/saygames-it-support-engineer","json_url":"https://alion.io/job/saygames-it-support-engineer.json","meta":{"generated_at":"2026-09-27T00:33:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":468,"day_limit":5000,"remaining_today":4532,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}