{"id":835759,"url":"https://alion.io/job/sazabi-customer-support-lead","title":"Customer Support Lead","company":{"id":689362,"name":"Sazabi","domain":"sazabi.com","url":"https://alion.io/company/sazabi","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"LangChain","optional":false},{"name":"Mastra","optional":false},{"name":"Replit","optional":false},{"name":"Vercel","optional":false},{"name":"X (Twitter)","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-03-23T22:32:01Z","employer_posted_date":"2026-03-23","last_verified_at":"2026-10-02T03:28:28Z","board_verified":true,"closed_at":null,"days_open":193,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":192},"description":"What we're building\nIn 2026, we're on the verge of an \"infinite software crisis.\" How will we support, maintain, and operate the explosion in application development?\nOur answer is Sazabi: the AI-native observability platform for fast-moving engineering teams.\nSazabi gives teams a single place to ask questions about their production systems in plain language, automatically visualize what's happening, and get to the root cause 10x faster. No tedious instrumentation. No dashboard configuration. No alert tuning. Just answers.\nWe're backed by tastemakers from the world's top AI companies: Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and more.\nWhat you’ll do\nBe the front line of Sazabi: helping users get value fast\n\nDebug real customer issues using Sazabi itself\n\nTurn user pain into product insights and improvements\n\nBuild lightweight systems for support, onboarding, and success\n\nCreate documentation, guides, and content that scale support\n\nWork closely with engineering to resolve issues and ship fixes\n\nWhat we're looking for\nStrong technical intuition-you can debug issues, not just route tickets\n\nExcellent communication skills (clear, fast, empathetic)\n\nHigh ownership: you don’t drop problems, you solve them\n\nComfort working directly with developers and understanding their workflows\n\nAbility to thrive in ambiguity without rigid support processes\n\nBonus: experience in devtools support or early-stage startups\n\nYou’ll fit in great if you're excited about Twitter and agents!\nWhat we offer\nCompetitive salary and equity\n\nFree lunches (in-office only)\n\nHealth, dental, and vision insurance\n\nUnlimited paid time off\n\nPaid parental leave\n\nLearn how we think and work\nOur team comes from Brex, Y Combinator, Rootly, Google, Doppel, and other top tech companies. We move fast and hold a high bar for both the product and each other.\nWe operate according to six values:\nIntegrity. We say what we mean, do what we say, and own our mistakes.\n\nUrgency. We treat every week like it matters, because it does.\n\nCraftsmanship. We care deeply about the quality of our work.\n\nService. We're here to make developers’ and our teammates’ lives easier.\n\nKindness. We're direct, and we move fast, but we treat each other well.\n\nFun. We genuinely enjoy working together. If you don't love what you're building and who you’re building it with, what's the point?\n\nYou can find out more about us here:\nWatch our launch video\n\nRead the manifesto\n\nFollow us on X and LinkedIn\n\nThe Sazabi philosophy\nSazabi is more than just a tool. It’s also a philosophy. We're taking a radically different approach to observability, centered on three big ideas:\nLess is more. Most observability platforms drown you in dashboards and modules that you don’t need. We believe observability needs less UI, not more. Sazabi surfaces exactly the information you need in a simple, beautiful chat interface.\n\nLogs are all you need. The “three pillars of observability” idea is outdated. Sazabi accepts only one kind of telemetry: logs. This simplifies the instrumentation and product experience dramatically.\n\nMonitoring is dead. Creating and maintaining static alerts for a fast-evolving system is a fool’s errand. The future is agentic anomaly detection: AI agents that automatically check your app for issues 24-7.\n\nWe came to these beliefs the hard way - after years of building infrastructure and responding to incidents with tools that offered plenty of bells and whistles, but no clear answers when it counted most.\nIf this way of thinking resonates with you, come build with us.","description_format":"text","description_chars":3575,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-12T18:56:39Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.205,"p_room":0.28,"age_days":192,"expected_fill_days":15,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sazabi-customer-support-lead","json_url":"https://alion.io/job/sazabi-customer-support-lead.json","meta":{"generated_at":"2026-10-03T04:11:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4349,"day_limit":5000,"remaining_today":651,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}