{"id":3296656,"url":"https://alion.io/job/sazerac-retailer-service-coordinator","title":"Retailer Service Coordinator","company":{"id":1878499,"name":"Sazerac","domain":"sazerac.com","url":"https://alion.io/company/sazerac-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bentonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cognos","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-26T22:05:48Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-11T01:41:02Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Sazerac Company Overview\nBuild your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.\nWe’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.\nCompany/Location Overview\nWhy Sazerac?\nInnovative and Forward-Thinking: Join a company that values innovation and excellence and is driving the future of the beverage industry.\nRich Tradition: Join a team with a strong heritage of craftsmanship and quality, creating memorable experiences for our customers.\nCollaborative Environment: Work in an inclusive, collaborative atmosphere where your ideas and expertise are valued.\nCareer Growth: Benefit from continuous learning opportunities and career development programs to advance your career.\nJob Description/Responsibilities\nThe Retailer Services Coordinator role will be focused on delivering world-class customer service coordination to internal and external customers. This role is responsible for maintaining day-to-day order management for Sazerac's key National Account mass and club channel retailers & distributors. This role will work directly with internal teams such as National Accounts, State Managers, and Commercial Operations to maintain and resolve direct shipment matters, streamline processes, and verify Sazerac product details. Primary focus:\nLocation: Northwest Arkansas (remote position based in Fayetteville, Springdale, Rogers or Bentonville) OR Louisville, KY (hybrid position based 2-3 days in Louisville office)\nKey Responsibilities (job responsibilities may vary by state depending on regulatory and compliance standards for the state):\nProactively identifies inventory issues via open order tracking and management. Tracks and identifies bourbon allocation orders and clearly communicates internally and externally to customer ordering teams and distributors.\nEnsure that all direct customer orders are tracked and on-time at each plant location, thereby maintaining stability in the production schedule and improving production efficiency. Provide exceptional customer service to our customers by monitoring shipment activity and proactively communicating any issues and providing solutions.\nDemonstrate responsiveness, integrity, trust, professionalism and customer-first attitude reflecting positively on our brands and distilleries. Notify National Account Manager and/or direct customers of product availability or other issues with orders. Provide exceptional customer service by serving as a professional and friendly point of contact for both internal and external contacts.\nCreate and communicate weekly inventory & PO tracking reports. Where POs have exceeded timelines, generate exception report. Also, report periodically on timelines, processes, and improvement opportunities. KPI reporting on a monthly basis; ad hoc reporting as needed.\nConsistently look for incremental improvements. Support development of policies and procedures to be used across all Sazerac plants, for domestic and global shipment communication. Once approved, develop tracking to ensure we are operating under the agreed upon policies and procedures.\nActively engages internal sales and operations stakeholders to educate, support, simplify and synergize direct business processes.\nRegularly complete item forms, identify errors and omissions and amend data records according to directions. Submit on-going UPC changes per each customer's process, maintaining accurate detail and clear reporting.\nQualifications/Requirements\nRequired:\nPossesses detail oriented, self-motivated, innovative and solution-oriented mindset\nStrong customer service aptitude, ability to work with all levels of an organization\nExcellent oral & written communication skills\nAdvanced knowledge of MS Office Products (Word, Excel and Outlook)\nBachelor's Degree\n2 years experience working in inventory control, order management, supply chain or 3rd party distribution\nExperience in retail, CPG or alcohol beverage industry\nStrong analytical and technical skills (System 21, iDIG, Excel, PowerBI, COGNOS)\nPreferred:\nCommercial sales support experience\nExperience working with a national broker\nKey/national account experience\n#LI-KG1\nPlacement within the salary range is calculated based upon years of directly relatable experience for the position. Sazerac offers the benefits you'd expect, including health and dental insurance, mental health care, 401(k) with match, paid leave and wellness benefits. Please ask Talent Acquisition for more information about our total rewards package.","description_format":"text","description_chars":5557,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Dental insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Spirits & Distilled Beverages"],"lifecycle":[{"event":"open","at":"2026-10-26T22:05:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":77500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.832,"p_room":0.75,"age_days":14,"expected_fill_days":17,"reasons":["conf:2","win:late","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/sazerac-retailer-service-coordinator","json_url":"https://alion.io/job/sazerac-retailer-service-coordinator.json","meta":{"generated_at":"2026-11-11T05:13:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1878499},"rest":"https://alion.io/mcp/rest/get_company?id=1878499"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsazerac-retailer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsazerac-retailer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsazerac-retailer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sazerac-retailer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsazerac-retailer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3296656}},{"tool":"search_jobs","arguments":{"company":"sazerac.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3296656},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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