{"id":2127743,"url":"https://alion.io/job/sb-fm-account-director","title":"Account Director","company":{"id":4372533,"name":"SBFM","domain":"sb-fm.co.uk","url":"https://alion.io/company/sb-fm","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0.2,"time_to_fill_p50_days":11,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norfolk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"GBP","period":"year","gross":null,"usd_annual":79977},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T07:34:33Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T07:38:33Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About The Role\nAccount Director - Norfolk & Suffolk\nLocation: Norfolk & Suffolk\nSalary:£50,000-60,000 + Car Allowance + Bonus\nWe are seeking an experienced Account Director to join our team!\nAs an Account Director, you will have overall responsibility for the performance, development and commercial success of an allocated client account across the Norfolk and Suffolk region.\nYou will build and maintain strong relationships with senior client stakeholders, ensuring we consistently deliver excellent standards of service while meeting agreed KPIs, SLAs and financial targets.\nWorking closely with operational teams and internal stakeholders, you will provide clear leadership, drive continuous improvement and identify opportunities to strengthen service delivery, improve efficiency and support the long-term growth and retention of the account.\nAs part of this role, frequent travel across sites within Norfolk and Suffolk will be required.\nDuties and Responsibilities\nTake overall accountability for the operational, commercial and financial performance of the assigned account\nBuild and maintain strong relationships with senior client stakeholders, developing trust and confidence in SBFM and ensuring open and effective communication\nLead regular client governance and business review meetings, presenting performance data, trends, actions and recommendations\nEnsure service delivery consistently meets agreed contractual requirements, KPIs, SLAs and client expectations\nProactively monitor account performance, identifying risks, trends and opportunities and putting appropriate action plans in place\nTake ownership of the account P&L, monitoring performance against budget and addressing any variances with clear actions\nIdentify opportunities to improve profitability through innovation, productivity, resource optimisation and continuous improvement\nProvide leadership and direction to operational teams, ensuring clear accountability and effective communication\nCoach, support and develop colleagues to deliver consistently high standards of service and performance\nBuild a culture of accountability, continuous improvement and strong operational discipline across the account\nComplete regular site and client visits across Norfolk and Suffolk, maintaining a strong understanding of operational performance and client requirements\nIdentify and resolve operational, personnel and performance issues before they escalate, involving the appropriate teams where required\nLead and maintain account development and improvement plans, ensuring risks are identified and effectively managed\nMaintain a strong understanding of the client's business, requirements and future priorities to identify opportunities for growth and development\nMonitor competitor activity and market developments, identifying opportunities and risks to the account\nWork collaboratively with internal teams including Operations, Recruitment, Finance, QSHE and other support functions to ensure effective account delivery\nEnsure company processes, policies and procedures are followed and consistently embedded across the account\nPrepare accurate reports, analysis and updates for both client and internal stakeholders within agreed timescales\nActively contribute to wider business initiatives and share best practice across the organisation\nRepresent SBFM professionally at all times and act in the best interests of the business\nQualifications and Skills\nDemonstrable experience in a senior Account Management, Account Director or equivalent operational role\nProven experience managing complex client relationships and working with senior-level stakeholders\nStrong commercial acumen and experience managing budgets and P&L\nExperience working to KPIs, SLAs and contractual requirements\nStrong leadership skills with experience of managing, coaching and developing teams\nExcellent communication, presentation and reporting skills\nStrong analytical skills with the ability to use data to identify performance issues and opportunities for improvement\nIT literate, with experience using Microsoft Office, Excel and CRM systems\nExperience within facilities management, contract cleaning or a similar service-led environment would be advantageous\nA proactive and solution-focused approach, with the ability to manage competing priorities and work effectively in a fast-paced environment\nSelf-motivated, confident and approachable, with a flexible ‘can do’ attitude\nFull UK driving licence and willingness to travel regularly across the region\nThe successful candidate will receive:\nCompetitive salary and package\n20 days holiday plus bank holidays\nPension Scheme\nAccess to training and development programmes\nInternal mentoring scheme\nRegular company events\nClear career progression opportunities\nCommitment to SBFM Values\nBe a Good Person\nWe give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.\nPlay as a Team\nCommunity and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.\nThink Differently\nWe encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.\nMake an Impact\nIt’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.\nAbout Us\nOur company recognises and values the enriching benefits equality, diversity and inclusion bring to our community. We celebrate diversity and actively encourage applicants from minority ethnic groups, LGBTQ+, disabled and neuro-diverse groups to apply for our vacancies. Our aim is to nurture happy teams who learn from and inspire each other, and we believe diversity is key to achieving this goal.\nAbout Us\nSkills\nUnity - Skill Tags - Cleaner, Unity - Skill Tags - Driving Licence, Unity - Skill Tags - Recruitment","description_format":"text","description_chars":6101,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-09T00:39:48Z"},{"event":"close","at":"2026-10-12T16:44:34Z"},{"event":"reopen","at":"2026-10-12T20:49:02Z"},{"event":"close","at":"2026-10-14T01:34:34Z"},{"event":"reopen","at":"2026-10-14T07:40:50Z"},{"event":"close","at":"2026-10-14T20:41:04Z"},{"event":"reopen","at":"2026-10-15T01:07:35Z"},{"event":"close","at":"2026-10-16T06:04:14Z"},{"event":"reopen","at":"2026-10-16T11:36:44Z"},{"event":"close","at":"2026-10-16T21:39:40Z"},{"event":"reopen","at":"2026-10-17T05:29:14Z"},{"event":"close","at":"2026-10-17T11:30:35Z"},{"event":"reopen","at":"2026-10-17T15:26:32Z"},{"event":"close","at":"2026-10-17T18:48:31Z"},{"event":"reopen","at":"2026-10-17T22:10:56Z"},{"event":"close","at":"2026-10-18T11:40:17Z"},{"event":"reopen","at":"2026-10-19T04:08:02Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.551,"p_room":0.55,"age_days":11,"expected_fill_days":11,"reasons":["conf:2","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":79977,"is_top_pay":false},"html_url":"https://alion.io/job/sb-fm-account-director","json_url":"https://alion.io/job/sb-fm-account-director.json","meta":{"generated_at":"2026-10-20T07:41:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8098,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372533},"rest":"https://alion.io/mcp/rest/get_company?id=4372533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsb-fm-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsb-fm-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsb-fm-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sb-fm-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsb-fm-account-director"}]}