{"id":3664016,"url":"https://alion.io/job/sbfm-account-director-2","title":"Account Director","company":{"id":4372533,"name":"SBFM","domain":"sb-fm.co.uk","url":"https://alion.io/company/sb-fm","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":{"grade":"B","score":73,"open_postings":14,"ghost_share":0.214,"stale_share":0.643,"repost_share":0.214,"time_to_fill_p50_days":11,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-02T04:30:18Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-03T15:14:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About The Role\nWe are seeking an experienced Account Director to join our team!\nAs an account director you will enable the business to be the leading provider of cleaning and FM services by delivering outstanding standards and service within budgets.\nDuties and Responsibilities\nTo demonstrate the SBFM values and lead by example at all times.\nTo build relationships with customers at senior levels to instil confidence and trust in SBFM and ensure open dialogue when necessary regarding any operational issues.\nPresent to the client in weekly/monthly/quarterly governance, along with providing data reports and appropriate analysis to explain performance\nTo ensure all regions are delivering operational excellence within site budgets and structures.\nTo ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades.\nTo proactively review, manage and deliver the profit and loss for the division reporting and explaining any variations, supported by the relevant action plan(s) for resolution.\nTo identify ways to improve the P&L through innovation, productivity and continuous improvement\nTo adhere to all company processes, policies and procedures and ensure ‘brilliant’ operating disciplines are embedded in the field at all levels.\nTo coach and develop teams to manage their people ‘brilliantly well’.\nTo build a culture of identifying and developing internal talent, creating a strong succession pipeline for future vacancies.\nTo translate the company vision into regional plans and objectives ensuring understanding of expectations and measurement.\nTo identify and maximise opportunities for continuous improvement across the business and make recommendations on best practice ensuring feedback to the wider business teams as appropriate.\nTo develop a solid understanding of the marketplace and competition in order to identify areas for commercial growth.\nTo build relationship networks internally and externally to engage and influence others in order to ‘make things happen’ effectively and professionally.\nTo professional represent and champion the operational division of the business in any internal or external working groups and forums.\nTo deliver presentations to the Executive team as and when required.\nQualifications and Skills\nAble to analyse data (Excel, PowerBi) to identify problem areas and opportunity for growth, and to drive continuous improvement \nExperience of leading a team\nExperience of working with senior-level clients, including presentations and regular governance\nExperience of working with frontline operatives (e.g. cleaners) and individuals from diverse backgrounds \nFM experience not essential but knowledge of the industry is useful\nAbility to performance manage others to hit targets\nExperience defining, and working to, KPIs and SLAs\nExperience of managing suppliers\nAbility to understand complex processes and identify room for improvement\nStrong communication skills and able to maintain client relationships\nExperience of working with financial budgets and managing a P&L \nIn return you will receive:\nCar allowance\n28 days holiday (including bank holidays)\nContributory pension scheme\nNewly refurbished office with free onsite parking\nClear career progression pathway\nAccess to ongoing learning and development\nRegular company events\nCommitment to SBFM Values\nBe a Good PersonWe give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.\n\nPlay as a TeamCommunity and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.\n\nThink DifferentlyWe encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.\n\nMake an Impact\nIt’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.\nAbout Us\nOur company recognises and values the enriching benefits equality, diversity and inclusion bring to our community. We celebrate diversity and actively encourage applicants from minority ethnic groups, LGBTQ+, disabled and neuro-diverse groups to apply for our vacancies. 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