{"id":1444735,"url":"https://alion.io/job/sbm-offshore-it-support-technician","title":"IT Support Technician","company":{"id":47169,"name":"SBM Offshore","domain":"sbmoffshore.com","url":"https://alion.io/company/sbm-offshore","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T06:10:52Z","employer_posted_date":null,"last_verified_at":"2026-09-29T06:10:52Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's True. Blue. Transition. - shaping the future of energy, and beyond.\n\nAbout Us:\n\nSBM Offshore is a global leader in deepwater ocean infrastructure, delivering floating production solutions across the full asset lifecycle—from design and construction to installation and operation. Supported by a global team of more than 8,000 professionals, the Company operates a long-term, asset-backed business model that delivers high-availability assets and predictable cash flows. SBM Offshore combines engineering expertise, operational reliability, and selective innovation to support safe, efficient, and lower-carbon energy production, while extending its capabilities into new opportunities across the blue economy.\n\nPurpose\n\nDeliver technical assistance to end-users, ensuring smooth operations and resolving IT issues promptly to enhance productivity and user satisfaction\n\nResponsibilities\n\nProvide timely technical assistance to end-users via phone, email, or in person, addressing hardware, software, and network issues to ensure uninterrupted operations. Intiate the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and system errors, to identify root causes. Install, configure, and maintain desktops, laptops, printers, and other hardware devices. Install and update software applications, patches, and drivers as needed.\nCreate, modify, and deactivate user accounts and passwords. Set up and configure email accounts, access permissions, and security settings as per company policies.Maintain accurate records of support tickets, solutions provided, and hardware/software inventory. Document troubleshooting procedures and user guides for future reference.\nProvide basic technical training and support to end-users on IT systems, applications, and security best practices to enhance user productivity and awareness.\nUtilize remote access tools to provide support to off-site users, resolving technical issues efficiently and minimizing downtime.\n\nEducation\n\nA high school diploma or equivalent is required. Additional technical education or certification in information technology or related fields is preferred.\nCertifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar qualifications are preferred but not mandatory.\nProficiency in English is essential for effective communication with team members, end-users, and stakeholders.\nAssociate's degree in information technology, computer science, or a related field is advantageous.\nAdditional certifications related to IT support, such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Associate (MCSA), can enhance the candidate's profile.\n\nExperience\n\nPrior experience in a technical support role or customer service position is beneficial, but not required for entry-level positions.Demonstrated experience in diagnosing and resolving hardware, software, and network issues for end-users in a timely and efficient manner.\nProven track record of providing excellent customer service and support, with the ability to communicate technical information clearly and effectively to non-technical users.\nHands-on experience in installing, configuring, and troubleshooting desktops, laptops, printers, operating systems, and standard office applications.\nFamiliarity with remote support tools and techniques, including remote desktop software and virtual private networks (VPNs), to provide assistance to off-site users.\nProficiency in using ticketing systems to log, track, and prioritize support requests, ensuring timely resolution and maintaining accurate records of support activities.\nAbility to maintain detailed documentation of troubleshooting procedures, solutions provided, and hardware/software inventory, ensuring transparency and knowledge sharing within the team.\nExperience in collaborating with other IT team members, including network administrators, system administrators, and developers, to escalate and resolve complex technical issues.\nAbility to quickly learn and adapt to new technologies, software applications, and support processes, staying updated on industry trends and best practices in IT support.\n\nFunctional Competencies\n\nAnalytics and reporting\n\nIT Tools and application\n\nBusiness Partnering\n\nBusiness Acumen\n\nContract Management\n\nNegotiation\n\nManagement of change application\n\nRisk Management\n\nPlanning\n\nTechnical Data Management\n\nGENERAL INFORMATION\n\nSBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (the Company). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.\n\nSBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. 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