{"id":2316513,"url":"https://alion.io/job/sbs-customer-tech-support-engineer-ii-2","title":"Customer Tech Support Engineer II","company":{"id":172692,"name":"SBS","domain":"sbs-software.com","url":"https://alion.io/company/sbs-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-12T04:48:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T15:34:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Overview\nThis is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Service Desk Technician. You will be assisting customers globally and providing critical operational services on a 24x7x365 basis, as a first line service desk technician.\nLocation: Yate, Bristol\nHybrid: Minimum of 2 days in the office per week\nResponsibilities\nWorking the Service Desk queues, ensuring work is completed or scheduled as appropriate;\nEnsuring services are operational in-line with customer contractual SLA's;\nIdentify service incidents and escalating as necessary to the relevant teams/ subject matter experts;\nEvaluate processes and methods of working to improve efficiency;\nExperience in service line(s) operational procedures, including payment interfaces and platforms;\nEnsuring service line documented operational procedures and associated controls/ run sheets are up-to-date and accurate;\nPerforming regular patching activities for Linux and Tomcat are performed on time and accurately;\nAble to take on tasks that are required of the Operations Team; \nQualifications\nGood people and communication skills;\nQuick learner with the ability to process information and switch between new domains as required;\nCan work in a cross- functional/ BU/ Country manner and engage with key stakeholders/ teams as required;\nGood technical skills, including management of Linux and Windows operating systems and Oracle databases;\nDeveloping knowledge and experience of Cloud technologies (specifically AWS);\nAbility to prioritize and organize their own workload;\nFluency in English, nice to have French language skills;\nCompany Overview\nAt SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.\nAs part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.\nWhy SBS?\nAt SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.\nWe offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.\nEqual Opportunity Employer\nWe are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.\n#LI-AS1","description_format":"text","description_chars":2978,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-12T04:48:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sbs-customer-tech-support-engineer-ii-2","json_url":"https://alion.io/job/sbs-customer-tech-support-engineer-ii-2.json","meta":{"generated_at":"2026-10-13T16:15:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172692},"rest":"https://alion.io/mcp/rest/get_company?id=172692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsbs-customer-tech-support-engineer-ii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsbs-customer-tech-support-engineer-ii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsbs-customer-tech-support-engineer-ii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sbs-customer-tech-support-engineer-ii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsbs-customer-tech-support-engineer-ii-2"}]}