{"id":3291289,"url":"https://alion.io/job/sbs-customer-tech-support-engineer-ii-3","title":"Customer Tech Support Engineer II","company":{"id":172692,"name":"SBS","domain":"sbs-software.com","url":"https://alion.io/company/sbs-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-26T20:08:03Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T23:32:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Overview\nThis is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Customer Tech Support Engineer. You will assist customers in French and English while manifesting genuine interest for customer experience. You will be responsible to manage incoming calls, emails and tickets from our customers, apply relevant procedures to help routing adequately the cases, requiring business hours coverage. Escalate complex elements to the next level of support. You will work closely with colleagues from technical support teams and handle a set of administrative or basic technical tickets.\nLocation: Bucharest, Romania\nHybrid, office 2 days per week\nResponsibilities\nReceive, triage, and qualify all incoming tickets and phone calls;\nValidate entitlement, classify issues using standardized rules and enrich ticket information;\nPerform first-level technical checks using monitoring tools and SRE runbooks;\nDetect and immediately escalate P1 incidents;\nEnsure GDPR compliance and consistent ticket quality;\nContribute to continuous improvement by documenting findings and enhancing the knowledge base;\nCollaborate with L2/L3, SaaS Ops, and product teams to maintain reliable operational flows.\nQualifications\nMandatory skills:\nAutonomous in a CRM and desktop software.\nBachelor’s degree in a technical or banking field.\nGood verbal and written communication skills in French and English\nNice to have:\nKnowledge of Cloud & microservices basics (AWS, containers, service health).\nKnowledge of Monitoring & diagnostics (alerts, dashboards, runbooks).\nKnowledge of REST API fundamentals, JSON/XML literacy, awareness of event-driven flows.\nKnowledge of MongoDB and Kafka/MSK concepts\nYour profile\nProven work experience in a similar function.\nAbility to work in a team as well as independently.\nExcellent customer service skills and passionate about helping customers resolve their issue\nLogical thinking and effective problem-solving skills\nCompany Overview\nAt SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.\nAs part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.\nWhy SBS?\nAt SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.\nWe offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.\nEqual Opportunity Employer\nWe are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.","description_format":"text","description_chars":3305,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-26T20:08:03Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/sbs-customer-tech-support-engineer-ii-3","json_url":"https://alion.io/job/sbs-customer-tech-support-engineer-ii-3.json","meta":{"generated_at":"2026-10-28T04:00:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5324,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172692},"rest":"https://alion.io/mcp/rest/get_company?id=172692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsbs-customer-tech-support-engineer-ii-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsbs-customer-tech-support-engineer-ii-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsbs-customer-tech-support-engineer-ii-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sbs-customer-tech-support-engineer-ii-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsbs-customer-tech-support-engineer-ii-3"}]}