{"id":1471876,"url":"https://alion.io/job/sbs-internal-tech-support-specialist-i-2","title":"Internal Tech Support Specialist I","company":{"id":172692,"name":"SBS","domain":"sbs-software.com","url":"https://alion.io/company/sbs-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T16:31:13Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T15:00:25Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Position Overview\nThe Support Engineer / Support Technician is responsible for providing day-to-day IT support services for employees across the MEA region. This role serves as the primary point of contact for technical issues, service requests, equipment management, and user onboarding activities. The position plays a key role in maintaining operational efficiency by ensuring employees have reliable access to IT tools, systems, and support services.\nWorking within the MEA Information Systems team, the Support Engineer supports the organization's technology environment, including Microsoft technologies, end-user devices, and IT service management processes. The role is responsible for troubleshooting incidents, fulfilling service requests, managing IT assets and inventory, supporting onboarding and offboarding activities, monitoring daily operational tasks, and ensuring compliance with established IT procedures and security requirements.\nThe ideal candidate is customer-focused, detail-oriented, and highly organized, with strong technical knowledge of Microsoft Windows, Microsoft 365, and collaboration tools. Success in this role requires excellent communication skills, a service-oriented mindset, and the ability to work effectively in a fast-paced environment while maintaining the highest standards of professionalism and confidentiality.\nPosition: Ingénieur Support / Technicien Support\nDepartment: Direction des Systèmes Informatiques MEA\nLocation: Casablanca, Morocco\nResponsibilities\nHandle IT support requests and incidents\nProcess service and resource requests\nManage IT inventory and stock\nMonitor and maintain IT equipment assets\nManage monthly backup security processes\nPerform daily operational monitoring (batch tasks)\nManage onboarding and offboarding activities\nQualifications\nMinimum 3 years in a similar IT support environment\nTechnical Skills:\nWindows 10 / Windows 11\nMicrosoft 365 (O365)\nMicrosoft Teams\nServiceNow experience is a plus\nProfessional Skills:\nAttention to detail\nProcess and procedure compliance\nStrong interpersonal skills\nCustomer service orientation\nAdaptability\nCuriosity and continuous learning\nConfidentiality\nLanguages:\nStrong French proficiency\nStrong English proficiency\nAdditional Skills:\nGood written communication skills","description_format":"text","description_chars":2284,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Morocco","iso":"MA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-09-29T16:31:13Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.642,"p_room":0.55,"age_days":15,"expected_fill_days":15,"reasons":["conf:2","velocity","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sbs-internal-tech-support-specialist-i-2","json_url":"https://alion.io/job/sbs-internal-tech-support-specialist-i-2.json","meta":{"generated_at":"2026-10-15T15:51:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172692},"rest":"https://alion.io/mcp/rest/get_company?id=172692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsbs-internal-tech-support-specialist-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsbs-internal-tech-support-specialist-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsbs-internal-tech-support-specialist-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sbs-internal-tech-support-specialist-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsbs-internal-tech-support-specialist-i-2"}]}