{"id":470890,"url":"https://alion.io/job/sbs-internal-tech-support-specialist-i","title":"Internal Tech Support Specialist I","company":{"id":172692,"name":"SBS","domain":"sbs-software.com","url":"https://alion.io/company/sbs-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-06T13:21:23Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T10:54:52Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Position Overview\nThis is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Business Applications Support Specialist!\n74SOFTWARE IS is seeking a motivated Business Applications Support Specialist to join its global support organisation. This role is ideal for candidates with 0-5 years of experience who are interested in enterprise applications, IT support, and business processes.The successful candidate will provide first-line support for Workday and other business applications, focusing on ticket triage, issue resolution, user assistance, and escalation management. Previous Workday experience is beneficial but not required, as training will be provided. The role operates within a structured support model covering Workday HCM, Finance, Procurement, PSA, Adaptive Planning, and related systems.\nLocation: Noida, India\nHybrid\nResponsibilities\nReceive, analyse, prioritise, and route support tickets through the corporate support platform.\nProvide first-line troubleshooting and resolution for user issues and service requests.\nEscalate incidents to functional experts or vendors when required.\nSupport users on Workday and other business applications.\nMaintain accurate ticket documentation and knowledge articles.\nContribute to process improvements, self-service content, and knowledge management.\nParticipate in testing, release validation, and hypercare activities during system deployments.\nWork closely with IS, business stakeholders, and external partners to ensure timely issue resolution.\nWorking Hours As part of the global support organisation, you will participate in a rotating shift schedule supporting 24/5 operations. This includes:\nWorking within a shift rotation to provide coverage across multiple time zones.\nPerforming structured shift handovers to ensure service continuity.\nSupporting priority incidents and critical business processes during assigned shifts.\nParticipating in hypercare and major go-live support periods when required.\nQualifications\n2-5 years of experience in IT support, application support, service desk, or related roles.\nStrong customer service and problem-solving skills.\nAbility to manage multiple priorities and work in a structured support environment.\nExcellent communication and teamwork skills.\nWillingness to participate in a rotating shift model.\nPreferred\nExperience with Workday, ERP, HRIS, Finance, or SaaS applications.\nFamiliarity with ticketing platforms such as ServiceNow or Jira.\nKnowledge of Microsoft 365 applications.\nCompany Overview\n74Software, affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive.\nFor more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe.\nWhy 74Software?\nWe celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.\nWe offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.\nEqual Opportunity Employer\nWe are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. 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