{"id":2700204,"url":"https://alion.io/job/sbs-manager-itis","title":"Manager, IT/IS","company":{"id":172692,"name":"SBS","domain":"sbs-software.com","url":"https://alion.io/company/sbs-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"PCI DSS","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-16T11:07:44Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T03:07:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Overview\nThis is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Regional IT Manager - Middle East and Africa!\nThe person will lead the strategic and operational management of IT services across the MEA region. This role is accountable for delivering robust, secure, and scalable technology solutions that align with global IT policies while addressing regional business needs. The incumbent will play a key leadership role within the global IT organization, fostering cross-functional collaboration with teams in Europe, the U.S., India, and other geographies to ensure cohesive service delivery and innovation.\nThe ideal candidate combines deep technical knowledge with strong business acumen and proven leadership capabilities in a geographically distributed, multicultural environment.\nLocation: Casablanca, Morocco\nHybrid\nLe Regional IT Manager - Moyen-Orient et Afrique assurera la direction stratégique et opérationnelle des services informatiques dans la région MEA. Ce poste est responsable de la fourniture de solutions technologiques robustes, sécurisées et évolutives, alignées sur les politiques informatiques globales tout en répondant aux besoins métiers régionaux. Le titulaire jouera un rôle clé de leadership au sein de l’organisation informatique mondiale, en favorisant la collaboration transverse avec les équipes en Europe, aux États-Unis, en Inde et dans d’autres zones géographiques afin d’apporter prestation de services cohérente et innovation.\nLe candidat idéal combine une expertise technique approfondie, un solide sens des affaires et des capacités de leadership avérées dans un environnement multiculturel et géographiquement distribué.\nResponsibilities\nLeadership & Management:\nSupervise, mentor, and develop a team of IT professionals within the region.\nConduct performance reviews, set goals, and provide ongoing feedback to team members.\nFoster a positive and collaborative team environment, focusing on internal customer experience.\nManage IT budgets and resources for the region.\nDelegate tasks effectively and monitor progress.\nMaintain a customer-centric and service-oriented culture across the IT functions\n Infrastructure Management:\nOversee installation, configuration, and maintenance of network infrastructure (LAN/WAN, Wi-Fi), servers, laptops, and other IT equipment and services within the region, adhering to corporate standards and in collaboration with the global IT infrastructure teams.\nEnsure the availability, reliability, and security of IT systems.\nManage and troubleshoot network connectivity issues.\nImplement and maintain disaster recovery and business continuity plans as required.\n Security & Compliance:\nEnforce corporate IT security standards and practices across the region. \nAssist in the monitoring of network and endpoint security and response to security incidents.\nEnsure compliance with relevant corporate policies, regulations, and industry standards (e.g., HIPAA, PCI DSS).\nManage user access and permissions, following corporate Identity and Access Management policies and procedures.\nProject Management:\nManage IT projects within the region, including planning, execution, and implementation.\nDevelop project timelines and budgets.\nDrive alignment of regional projects with corporate IT roadmaps and digital transformation goals.\nVendor & Partner Management\nManage relationships with local IT vendors, oversee contract execution performance.\nAssist the corporate purchasing team in negotiating contracts and service level agreements, and in managing relationship with IT vendors and resellers in the region.\nCommunication & Collaboration:\nCommunicate effectively with IT staff, end-users, and management.\nPartner with other organizations in the region to understand their IT needs and ensure appropriate solutions are provided.\nWork very closely as an integrated team with global IT management to provide regular updates on corporate and regional IT initiatives and issues, handle incident management in the scope of responsibility.\nContinuous Improvement:\nStay up-to-date with the latest IT trends and technologies.\nIdentify opportunities to improve IT effectiveness and efficiency.\nRecommend and implement new technologies and solutions, working in collaboration with the corporate IT infrastructure teams to guarantee the delivery of standard solutions within a common operating model.\nLeadership et management :Superviser, accompagner et développer une équipe de professionnels IT dans la région.\nMener les évaluations de performance, définir les objectifs et fournir un retour régulier aux membres de l’équipe.\nFavoriser un environnement d’équipe positif et collaboratif, axé sur l’expérience client interne.\nGérer les budgets et les ressources IT de la région.\nDéléguer efficacement les tâches et en suivre l’avancement.\nMaintenir une culture orientée client et service au sein des fonctions IT.\n\n Gestion de l’infrastructure :Superviser l’installation, la configuration et la maintenance de l’infrastructure réseau (LAN/WAN, Wi-Fi), des serveurs, ordinateurs portables et autres équipements et services IT dans la région, conformément aux standards corporate et en collaboration avec les équipes globales d’infrastructure IT.\nGarantir la disponibilité, la fiabilité et la sécurité des systèmes IT.\nGérer et résoudre les problèmes de connectivité réseau.\nMettre en œuvre et maintenir les plans de reprise d’activité et de continuité d’activité lorsque nécessaire.\n\nSécurité et conformité :Faire appliquer les standards et pratiques de sécurité IT corporate dans l’ensemble de la région.\nContribuer à la surveillance de la sécurité réseau et des postes de travail, ainsi qu’à la réponse aux incidents de sécurité.\nGarantir la conformité aux politiques corporate, réglementations et standards sectoriels applicables.\nGérer les accès et permissions utilisateurs conformément aux politiques et procédures corporate de gestion des identités et des accès.\n\nGestion de projet :Piloter les projets IT dans la région, incluant la planification, l’exécution et la mise en œuvre.\nÉlaborer les plannings et budgets de projet.\nAssurer l’alignement des projets régionaux avec les feuilles de route IT corporate et les objectifs de transformation digitale.\n\nGestion des fournisseurs et partenaires :Gérer les relations avec les fournisseurs IT locaux et superviser la bonne exécution des contrats.\nAccompagner l’équipe achats corporate dans la négociation des contrats et accords de niveau de service, ainsi que dans la gestion de la relation avec les fournisseurs et revendeurs IT de la région.\n\nCommunication et collaboration :Communiquer efficacement avec les équipes IT, les utilisateurs finaux et le management.\nCollaborer avec les autres organisations de la région afin de comprendre leurs besoins IT et de garantir la mise à disposition de solutions adaptées.\nTravailler en étroite collaboration avec le management IT global, en tant qu’équipe intégrée, afin de fournir des mises à jour régulières sur les initiatives et problématiques IT corporate et régionales, et de gérer les incidents relevant de son périmètre de responsabilité.\n\n Amélioration continue :Se tenir informé des dernières tendances et technologies IT.\nIdentifier les opportunités d’amélioration de l’efficacité et de l’efficience IT.\nRecommander et mettre en œuvre de nouvelles technologies et solutions, en collaboration avec les équipes corporate d’infrastructure IT, afin de garantir la livraison de solutions standards dans le cadre d’un modèle opérationnel commun.\n\nQualifications\nBachelor’s degree in computer science, Information Systems, or a related field. \nMinimum of 10 years of proven experience in IT management, in a multi-national context (Europe, USA, Asia), with experience in a multi-site or regional scope. \nExcellent leadership, communication, and interpersonal skills, including in a multi-cultural environment.\nStrong experience in budgeting, resource and project management.\nKnowledge of relevant technologies and platforms (e.g., Windows, MacOS, Mobile devices, Office 365, Windows Server, Linux, storage, cloud computing, networking, cybersecurity). A prior operational experience in one or more of those area is required\nRelevant certifications (e.g., CompTIA Security+, MCSE, CCNA) are a plus.\nPreferred Skills:\nExperience in enterprise, large multi-cultural work environment is required\nExperience in the High Tech industry. Prior experience in Software Development or IT operations in a software product oriented organization would be appreciated.\nKnowledge of ITIL or other IT service management frameworks.\nExperience with end user devices (laptops, mobile devices, related management tools) would be appreciated.\nExperience with cloud computing platforms (e.g., AWS, Azure, GCP) would be a plus.\nWork Culture & Collaboration:\nThe role requires seamless collaboration with peers and teams in the U.S., Europe, India and other global locations. Flexibility to work across time zones, along with cultural sensitivity and adaptability, is essential for success.\nDiplôme de niveau licence en informatique, systèmes d’information ou domaine connexe.\nMinimum de 10 ans d’expérience confirmée en management IT dans un contexte multinational (Europe, États-Unis, Asie), avec une expérience sur un périmètre multi-sites ou régional.\nExcellentes compétences en leadership, communication et relations interpersonnelles, y compris dans un environnement multiculturel.\nSolide expérience en gestion budgétaire, allocation des ressources et gestion de projet.\nConnaissance des technologies et plateformes pertinentes (Windows, MacOS, appareils mobiles, Office 365, Windows Server, Linux, stockage, cloud computing, réseaux, cybersécurité). Une expérience opérationnelle préalable dans un ou plusieurs de ces domaines est requise.\nDes certifications pertinentes (CompTIA Security+, MCSE, CCNA, par exemple) constituent un plus.\nCompétences souhaitées :\nExpérience dans l’industrie High Tech. Une expérience préalable en développement logiciel ou en opérations IT au sein d’une organisation orientée produits logiciels serait appréciée.\nConnaissance d’ITIL ou d’autres référentiels de gestion des services IT.\nExpérience des équipements utilisateurs (ordinateurs portables, appareils mobiles et outils de gestion associés) appréciée.\nUne expérience des plateformes de cloud computing (AWS, Azure, GCP, par exemple) constituerait un plus.\nCulture de travail et collaboration :\nLe poste exige une collaboration fluide avec les pairs et les équipes basés aux États-Unis, en Europe, en Inde et dans d’autres implantations mondiales. La flexibilité pour travailler sur plusieurs fuseaux horaires, ainsi que la sensibilité culturelle et l’adaptabilité, sont essentielles à la réussite dans ce rôle.\nCompany Overview\n74Software, affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive.\nFor more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe.\nWhy 74Software?\nWe celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.\nWe offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay...","description_format":"text","description_chars":14218,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[{"name":"Morocco","iso":"MA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-16T11:07:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sbs-manager-itis","json_url":"https://alion.io/job/sbs-manager-itis.json","meta":{"generated_at":"2026-10-18T04:25:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6568,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172692},"rest":"https://alion.io/mcp/rest/get_company?id=172692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsbs-manager-itis"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsbs-manager-itis"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsbs-manager-itis"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sbs-manager-itis\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsbs-manager-itis"}]}