{"id":1063209,"url":"https://alion.io/job/sbt-global-it-support-specialist-2","title":"IT Support Specialist","company":{"id":4974,"name":"SBT Global","domain":"sbtglobal.com","url":"https://alion.io/company/sbtglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntington Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6000,"max":null,"currency":"USD","period":"month","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Microsoft Entra ID","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-09-13T19:32:16Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-26T16:06:45Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Location: Huntington Beach, CA\nDepartment: IT Support / End-User Services\nWork Type: On-site, 5 days per week\nWorking Hours: 8:30 AM - 5:30 PM\nPay Rate: $6,000/month DOE\nContract: 6-month minimum; extension available\nIT Specialist\nJob Posting Description\nPosition Summary\nThe IT Specialist will provide reliable day-to-day technology support across the organization, with a strong focus on customer service, endpoint support, asset management, procurement coordination, and Apple device administration. This role is responsible for supporting employees with hardware, software, account, and connectivity needs while maintaining accurate technology records and assisting with IT purchasing, vendor coordination, and agreement review. The ideal candidate is detail-oriented, service-minded, and comfortable working in a mixed Windows and macOS environment, including JAMF and IRU-related Mac device management and configuration.\nImportant Notice: The company plans to relocate to El Segundo, CA, by the end of 2027. Candidates must be willing and able to commute to the new location for onsite work once the relocation is complete.\n Key Responsibilities\nProvide responsive first-level and general IT support for employees, including troubleshooting hardware, software, network, printer, mobile device, and conference room technology issues.\nDeliver a high level of customer service by communicating clearly, following up on requests, documenting resolutions, and ensuring users receive timely support.\nSupport employee onboarding, offboarding, device deployment, account setup, access coordination, equipment recovery, and related IT service requests.\nMaintain accurate IT asset records, including laptops, desktops, monitors, peripherals, mobile devices, software licenses, accessories, and assigned equipment.\nAssist with IT asset lifecycle activities such as inventory tracking, device assignment, equipment replacement, returns, repairs, warranty coordination, and disposal preparation.\nCoordinate IT procurement activities, including collecting requirements, obtaining quotes, preparing purchase requests, tracking orders, reviewing vendor agreements, and supporting renewal or contract documentation.\nReview procurement-related details such as pricing, quantities, agreement terms, service coverage, renewal dates, and vendor documentation for accuracy before internal approval.\nConfigure, deploy, and support Mac devices using JAMF and IRU-related management workflows, including enrollment, device profiles, application installation, security configuration, and user setup.\nAssist with Windows device configuration, software installation, endpoint updates, basic security settings, and standard desktop support tasks.\nDocument support procedures, asset processes, procurement steps, and technical workflows to improve team efficiency and knowledge sharing.\nCollaborate with internal IT team members, vendors, and business departments to resolve issues, complete service requests, and support ongoing technology operations.\n Previous experience in IT support, help desk, desktop support, technical operations, or a similar customer-facing technology role.\nStrong customer service skills with the ability to communicate technical information clearly to non-technical users.\nWorking knowledge of Windows and macOS devices, Microsoft 365 applications, common business software, printers, peripherals, and basic networking concepts.\nExperience withIT asset tracking, inventory management, equipment assignment, or hardware lifecycle support.\nAbility to support procurement-related tasks, including quote review, purchase request preparation, vendor communication, agreement review, and order tracking.\nHands-on experience with Mac device setup, configuration, troubleshooting, and management through JAMF, IRU, or similar Apple device management tools.\nStrong attention to detail, organization, follow-through, and documentation habits.\nAbility to prioritize multiple requests, work independently, and escalate issues appropriately when needed.\nPreferred Qualifications\nExperience supporting a corporate IT environment with bothWindows and Apple devices.\nFamiliarity with Microsoft Entra ID, Intune, Exchange Online, SharePoint, Teams, or other Microsoft 365 administration tools.\nExperience with ticketing systems, procurement systems, asset management platforms, or vendor management processes.\nKnowledge of Apple Business Manager, JAMF policies, configuration profiles, app deployment, device enrollment, FileVault, and Mac security settings.\n Exposure to IT compliance, software licensing, warranty management, lease tracking, or equipment replacement programs.\nAbility to create clear user instructions, internal documentation, checklists, and standard operating procedures.\nCore Competencies\n\nCustomer-focused support mindset\nStrong attention to detail and accuracy\nClear written and verbal communication\nProblem-solving and troubleshooting ability\nOwnership, accountability, and follow-through\nAbility to manage competing priorities in a fast-paced environment\nCollaboration with internal teams, external vendors, and business users\nEducation and Experience\nAssociate’s or bachelor’s degree in Information Technology, Computer Science, Business Technology, or a related field is preferred. Equivalent hands-on IT support experience will also be considered. One to three years of related experience in IT support, asset management, procurement coordination, Apple device support, or a similar technical role is preferred.\n\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":5606,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Secondhand","Wholesale"],"lifecycle":[{"event":"open","at":"2026-09-19T11:46:26Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.644,"p_room":0.36,"age_days":42,"expected_fill_days":27,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":true},"html_url":"https://alion.io/job/sbt-global-it-support-specialist-2","json_url":"https://alion.io/job/sbt-global-it-support-specialist-2.json","meta":{"generated_at":"2026-10-26T19:38:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4974},"rest":"https://alion.io/mcp/rest/get_company?id=4974"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsbt-global-it-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsbt-global-it-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsbt-global-it-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sbt-global-it-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsbt-global-it-support-specialist-2"}]}