{"id":3004823,"url":"https://alion.io/job/sbv-services-application-team-leader","title":"Application Team Leader","company":{"id":3894773,"name":"SBV Services","domain":"sbv.co.za","url":"https://alion.io/company/sbv-services","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"MCI DirectHire","truth_index":{"grade":"B","score":84,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-21T12:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T15:42:41Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nPurpose of the Position\nThe Team Leader: Applications Support is responsible for leading the day-to-day operational support of business-critical applications, ensuring system availability, stability, and performance in line with agreed service levels.\nThe role provides hands-on leadership and technical oversight of the Applications Support team, acting as the first line of management and escalation, while ensuring effective incident resolution, problem management, and smooth transition of new applications and changes into production.\nKey Performance Areas (KPAs)\nSupport Technology Strategy & Innovation\nProvide input into the Application Roadmaps, guidelines, and plans for future support\nResponsible for implementing components of the Technology Development Strategy through the execution of assigned tasks.\nUnderstand and align application lifecycles and future roadmaps to maintain that business plans and innovative solutions are current\nAssist in developing or maintaining policies, procedures, and processes related to Technology Development.\nAnalyze market trends and emerging solutions to stay on top of technological advancements so that SBV can take advantage of technological advancements.\nImprove the performance, availability, reliability, and consistency of the application systems (predictability of performance).\nExecute Analysis and Design Activities\nAnalyze existing software applications to determine their requirements for enhancements.\nAnalyze application performance, system capabilities, workflow, and scheduling limitations.\nConsult with users to determine business needs and formulate requirements for system development.\nAnalyze complex business requirements and enhance, and test applications with application development standards.\nDesign sound and effective solutions based on the client's needs and the organisation’s system capabilities.\nWrite and maintain application support documentation and technical procedures in accordance with current standards.\nManage and execute project plans and keep track of milestones and communicate checkpoints.\nCompile the scope, and work breakdown structures in terms of the project.\nManage changes to scope and provide advice to the client on impact to project timelines, and resource requirements.\nParticipate in planning and feedback sessions.\nTechnical implementation within own area\nIdentify opportunities to streamline business processes with existing applications to enhance operational performance.\nAssist cross-functional teams in collecting information on system integration and functionality needs to verify that application design is synchronised across the end-to-end development process and continuous improvement opportunities are identified.\nIntegrate application design with business processes, standards, policies, and rules.\nSupport business to translate business requirements into a functional specification for a solution design.\nMonitor each phase of the application lifecycle to support future business decisions on new technology or systems.\nMaintain an ongoing evaluation of applications so that technical issues that could impact operational excellence can be identified and proactively resolved.\nResolve second level support incidents and problems within agreed service level timeframes and confirm that problems escalated to own area are resolved successfully.\nAssist with the upgrade, installation, maintenance, patching and maintenance of all applications (both vendor-supplied and internal developed).\nComplete and maintain fault logging or project management systems according to organizational requirements.\nDrive the implementation of corrective measures for compliance and improved solutions.\nDetermine the root cause of incident issues and devise appropriate solutions by analyzing, investigating, and testing systems.\nCoordinate system maintenance plans with cross-functional teams and manage interruptions outside of business hours (planned shutdown).\nMaintain a record of system technical issues and their solutions for future training and lessons learned.\nQuality Management\nImplement quality processes and deliver solutions according to timelines, quality, and scope requirements.\nParticipate in the development of systems integration testing approaches, test cases, and scenarios.\nTest applications and handover from project teams to business as usual to maintain quality and compliance with established business policies.\nDeliver test fixes and effective solutions based on client needs.\nDocument test results.\nRisk Management\nIdentify risks and issues related to the implementation of the solution requirements and implement the necessary measures to address them.\nControl problems, issues, and incidents to prevent defects and repairs.\nProvide direction as needed to Support Analyst I regarding escalations.\nReporting\nCompile statistics and prepare reports for management and/or team members on the status of the programming process.\nAssist the team in compiling reports and status updates for MANCO.\nProvide handover to relevant support areas as required and relevant.\nSubscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.\nSupport SBV Services’ ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.\nCustomer Management\nFoster a culture of innovation with key collaborators by establishing and nurturing sound professional relationships.\nCoordinate with Technical and Architecture teams to confirm that software required for applications is functioning correctly.\nManage new requests through appropriate channels and documentation in order to support the process.\nMaintain response and resolution times in accordance with Service Level Agreements (SLA) requirements.\nTeam Development & Capability Uplift\nManage performance, development, and coaching of team members.\nCoaching and training fellow colleagues and users when necessary.\nMaintain good time management to handle several projects at once.\nPlan and prioritize competing demands, demonstrating the ability to manage them.\nProtect and maintain the confidentiality of critical business systems and data.\nAdhere to SBV's development standards and principles.\nStay abreast of industry and technological changes and trends within own area of expertise.\nGovernance\nSubscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.\nSupport SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.\nLead as an Ambassador and executor of Change.\nAct as a change management architect in periods of change to ensure business continuity.\nManage the integration of business units into a seamless end to end solution for customers.\nEffectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.\nFacilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.\nRequirements\nMinimum Requirements: Work Experience\n5-7 years’ experience in application support or IT operations.\nAt least 2-3 years in a team lead or supervisory role.\nExperience supporting business-critical, integrated application environments.\nExposure to regulated or high-availability environments advantageous.\nMinimum Requirements: Education\nDiploma or Degree in Information Technology, Computer Science, or related field.\nITIL Foundation certification (advantageous).\nBehavioural Competencies Required\nStrategic Foresight and Proactive Improvement: Moves beyond basic monitoring to design and implement robust, end-to-end observability frameworks. Continuously analyses the monitoring landscape to identify coverage gaps, recommend new solutions, and implement proactive prevention measures.\nOwnership of Resilience: Takes full accountability for the organisation's disaster recovery and high availability strategies. Ensures that all new systems are onboarded with robust DR/HA plans and conducts rigorous testing to validate failover procedures.\nAccuracy and Analytical Rigour: Systematically analyses system behaviour, performance metrics, and log data to identify trends and potential issues. Ensures that reports on SLAs, uptime, and performance are accurate, insightful, and delivered on time.\nBoundaryless Collaboration: Acts as a central point of integration, working across diverse teams (Network, Applications, Database) to understand application behaviour and document monitoring requirements. Builds bridges across silos to ensure monitoring is a shared, collaborative effort.\nData Storytelling and Communication: Transforms complex technical data into actionable insights for both technical teams and business stakeholders. Creates clear, insightful dashboards and reports and presents findings with clarity and purpose.\nInfluencing and Driving Change: Effectively influences peers and stakeholders to adopt new monitoring tools, protocols, and best practices. Champions a culture of high availability and resilience throughout the technology organisation.","description_format":"text","description_chars":9374,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Security Services"],"lifecycle":[{"event":"open","at":"2026-10-21T13:23:45Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.794,"p_room":0.945,"age_days":4,"expected_fill_days":7,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/sbv-services-application-team-leader","json_url":"https://alion.io/job/sbv-services-application-team-leader.json","meta":{"generated_at":"2026-10-26T18:14:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3894773},"rest":"https://alion.io/mcp/rest/get_company?id=3894773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsbv-services-application-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsbv-services-application-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsbv-services-application-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sbv-services-application-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsbv-services-application-team-leader"}]}