{"id":1871133,"url":"https://alion.io/job/sbv-services-hod-logistics","title":"HOD: Logistics","company":{"id":3894773,"name":"SBV Services","domain":"sbv.co.za","url":"https://alion.io/company/sbv-services","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"MCI DirectHire","truth_index":{"grade":"C","score":65,"open_postings":12,"ghost_share":0.583,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-05-08T12:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T06:22:26Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":156},"description":"Description\nManage day to day Logistics Operations\nSchedule and provide support and guidance during daily run planning sessions with the relevant parties.\nCoordinate and authorize the rescheduling of runs.\nCoordinate with the Fleet Controllers to repair and replace all operational equipment.\nMonitor operational execution status and implement contingency plans when required in your designated area.\nProvide input and support to the Project team with all new Logistics related projects as and when required to do so.\nCollaborate with the Regional Route Planner to initiate corrective measures for non-adherence to route compliance.\nOversee and ensure that all Team Controller: Logistics deliver and achieve SLA requirements, supervise and conduct regular meetings with the Team Controller: Logistics\nOversee the creation and rotation plans for spot checks and oversee that the implementation occurs to mitigate losses.\nMonitor and evaluate operations in line with business rules, resource planning & allocation to route plans for daily operations.\nVerify route execution data against Logistics national benchmarks to determine and improve performance and create efficiencies.\nFirearms, Asset and Infrastructure Management\nResponsible for asset and infrastructure management in accordance with agreed policies and procedures.\nMonitor that Firearms and Asset Control Officers are adhering to SBV compliance monthly, through the validation of certificates.\nProvide authorization of Firearms Vault access.\nMonitor, oversee and conduct weekly spot checks of registers, permits and paperwork.\nDrive adherence to firearm related SOPs and legislation.\nEngage in one-on-one sessions with Firearms and Asset Control Officers monthly to complete self-assessments relating to the control of the Gun vault.\nProvide approval for all new equipment that needs to be ordered and submit to procurement for ordering.\nDevelop, Enhance and Maintain Customer Relationships\nVerify that the Logistics structure within the centre is resourced correctly to deliver on customer requirements.\nMaintain internal and external relationships.\nDeal all complex customer queries ensuring resolution within agreed upon turnaround times, providing reports to internal stakeholders like Customer, Management, etc.\nCoordinate the resolution of customer queries with the Client Liaison Department.\nFacilitate client feedback sessions to employees.\nMonitor customer relationship and operational on-boarding of new services at centres.\nOversee the implementation and maintenance of an optimised vehicle scheduling and dispatch system to meet client and market requirements.\nRisk Management\nDemonstrate operational compliance in line with legislation, Risk and Audit.\nCoordinate risk assessments for SBV service points when required.\nInitiate and coordinate SBV Risk Business Continuity plans when required per incident type.\nConduct audits and weekly spot checks to ensure operational to SOP. Verify that the centre adheres to standard operating procedures and escalate non-compliance as per DoA.\nCoordinate all intelligence received for escalation to the risk department.\nApply for operational dispensation with the Risk department when requested by the Team Controller: Logistics.\nInitiate “High Alert” status in relation to SBV Resources with Risk Management Centre.\nProvide input and support where necessary, to the Logistics Controller with regards to obtaining and utilising security and environmental information to minimise risk Draft, implement and maintain ATM contingency plans for the Centre in conjunction with Logistics/Centre Manager and Regional Device Specialist to cover all eventualities in respect of risk and resources.\nCommunicate and enforce all Logistics internal procedures to staff in writing and obtain acknowledgement of receipt that the procedures and policies have been read and understood.\nDeliver on recommendations in terms of mitigating the risk factors identified.\nOversee and monitor compliance to minimum security standard requirements for the ATM and its environment.\nInvestigate and report all losses, potential losses and differences to the relevant stakeholders and include this information on the relevant systems.\nReport and provide support into the investigation process in collaboration with the Risk team.\nOversee that the correct process in terms of orders and deposits for reconciliation and risk mitigation is adhered to.\nProvide Assistance with the Finance and Budget Controls\nCompile and provide daily, weekly and monthly/ad-hoc operational reporting within one’s area.\nAllocate overtime to the correct cost centre on the time and attendance system.\nResponsible for the adherence to budgets directly under his/her control.\nOversee and validate the integrity of captured data resulting in timeous and accurate billing to customers.\nProvides input/information related to Logistics expenditure to the Logistics/Centre Manager.\nCompile and implement recommendations and plans for centre initiatives with a focus on profit generation.\nReporting & Administration\nConsolidate and submit weekly/monthly MIS reports.\nConfirm Run Schedules obtained from Team Controller: Logistics\nCollect and report on daily service failure and incidents reports.\nOversee the administration systems within the centre and record information relating to Logistics.\nSupervise the effective set up of a filing system for the storage of Logistics administration is aligned with company policy.\nPeople Management\nProvide leadership to employees within SBV.\nCreates a conducive environment which translates into productivity and high morale within SBV.•Inspire one’s team to deliver on key performance areas.\nDrive the employee value proposition of SBV.\nAdhere to legislative requirements and SBV policies and procedures.\nProvide assistance to guide the focus on talent to instil value creation for high value contributors.\nManage one’s headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying HR of team cancellations, new business and new initiatives with the relevant documentation /approvals;\nAssists with the Talent Management Process within one’s centre/s.\nAssists with the performance management process of employees.\nAdhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.\nResponsible for employees to undergo the relevant training inclusive of any mandatory refreshers in conjunction with the Training Academy.\nDraft and execute training plans in conjunction with the Training Academy\nDrive leave management in alignment with SBV Policy:\noManage, monitor and report absenteeism daily and report on monthly trends.\noVerify and approve all leave on the ESS system within policy timelines.\noManage leave planning and leave discussion via the applicable system.\nDrive the daily management of the Time and Attendance system specifically in terms of:\noVerifying the Scheduling of employees on a rotational basis.\noApproving of the overtime of the teams allocated.\noVerifying and approving of pay codes and acting allowances on the system.\nDrive the organisation culture within one’s centre\nDrive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.\nServe as a leader of the culture program driving the desired behaviours and encouraging employee engagement.\nImplement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction.\nAid Transformation and BBB-EE initiatives to confirm sustainable alignment to the company scorecard.\nProvide leadership to employees within the organisation, creating a winning culture and high morale, lead as an Ambassador and Executor of Change\nAct as a change management architect in periods of change to maintain continuity to operations.\nEffectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.\nFacilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one’s centre/s.\nRequirements\nMinimum Requirements: Education\nGrade 12 or equivalent\nDiploma or formal qualification in Supply Chain/ Logistics / Risk/ Financial Management will be advantageous\nSpecial Training or Requirements\nPSIRA Grade A\nFirearm Competency (FCA60 of 2000)\nMs Word, Excel and Outlook - 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