{"id":1871147,"url":"https://alion.io/job/sbv-services-supervisor-teller","title":"Supervisor Teller","company":{"id":3894773,"name":"SBV Services","domain":"sbv.co.za","url":"https://alion.io/company/sbv-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"MCI DirectHire","truth_index":{"grade":"C","score":67,"open_postings":11,"ghost_share":0.545,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lesotho"],"countries":["LS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":104000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3741},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-11-12T12:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-06T23:54:01Z","board_verified":true,"closed_at":null,"days_open":693,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":692},"description":"Description\nKey Performance Area\nResponsible for the adherence of operational procedures within the Retail department\nImplement and manage the execution of receiving, processing and storing of Retail as per Service Level Agreements and related Standard Operating Procedures\nArrange sessions for daily resource planning & allocation of staff to effectively execute on daily supply and demand as well as schedule and run daily plan sessions with your support team.\nReview that all Staff (Cash Processors/Tellers and Waste and Runner Clerk) are issued with all applicable resources and managed as per Standard Operating Procedure.Manage workflow from receiving to processing and storing according to bank/ Service Level Agreements.\n\nValidate all client discrepancies according to procedures and send all required documentation to the Customer Liaison Officer .\nReview all daily reports on applicable SBV systems and apply corrective action for breaches out of Service Level Agreements.\nConfirm that authorisation has been received or settlements completed for all orders prior to dispatching as per Standard Operating Procedure.\nVerify that all waste/ integration/ online batches and releasing is done timeously according to bank Service Level Agreement.\nEvaluate that equipment is maintained and fully operational and report any logged/reported defects to the Head of Department.\nManage and maintain all administrative functions within one’s area\nCollaborate with relevant stakeholders regarding customer stationery and consumables required for daily services.\nAccountable for accurate completion and capturing of relevant documentation in line with audit requirements.\nManage, monitor and report trend analysis on production reports, absenteeism and system challenges.\nGather, compile and submit weekly/monthly Management Information System reports.\nResponsible for reviewing and implement cash operation processes to increase efficiencies\nCoordinate and supervise the direction of workflow.\nMonitor, report and track all system and equipment failures.\nOngoing evaluation of procedures in conjunction with the Head of Department- Retail.\nUtilize efficiency models for Capacity Planning and effective Production Management.\nResponsible for updating daily production statistics and conduct production meetings to meet efficiency targets.\nRisk Management\nVerify and authorise all individual and departmental daily balancing.\nVerify that all End of Shift/ Day cash on hand are signed over to treasury for safe keeping and retrieval the next day according to Standard Operating Procedures.\nCollaborate and assist the relevant stakeholder with SBV Risk Business Continuity plans when required per incident type.\nMonitor the cash flow as per the floor limit and cash holdings.\nEnforce the searching Standard Operating Procedure of any personnel leaving/ entering the operational department.\nInvestigate daily differences as per Standard Operating Procedure and establish root cause analysis and recovery within Service Level Agreement.\nMonitor that all internal and external handovers are Standard Operating Procedure compliant.\nMonitor strict adherence to company Standard Operating Procedure and escalate non-compliance to the HOD for corrective action as per disciplinary code.\nWeekly spot checks to verify that all procedures are adhered to as per Standard Operating Procedure, taking corrective action where necessary.\nPeople Management\nProvide leadership to employees within SBV Lesotho\nCreates a conducive environment which translates into productivity and high morale within SBV Lesotho\nInspire one’s team to deliver on key performance areas.\nPromote the employee value proposition of SBV Lesotho.\nAdhere to legislative requirements and SBV Lesotho policies and procedures\nAid in the focus on talent to instill value creation for high value contributors\nPreside over disciplinary hearings and meetings on behalf of SBV Lesotho in alignment with statutory requirements and the policies & procedures of SBV Lesotho.\nProvide input in the Talent Management Process within SBV Lesotho.\nAid with the performance management process of employees and identify training needs gaps to discuss with Head of Department for consolidated Retail training plan\nAdhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.\nManage overtime / illegal overtime of SBV Lesotho through proper planning and staff rotation inclusive of driving the time and attendance system within SBV Lesotho.\nDrive leave management in alignment with SBV Lesotho Policy\nManage, monitor and report absenteeism daily and report on monthly trends.\nManage leave planning and leave discussion\nDrive the daily management of the Time and Attendance system specifically in terms of: Verifying the Scheduling of employees on a rotational basis and assessing prior need for overtime\nLead the organisation culture within SBV Lesotho\nLead the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.\nServe as a leader of the culture program driving the desired behaviours and encouraging employee engagement.\nAssist with implementing strategies in collaboration with Human Resource Department to evaluate and maintain employee satisfaction.\nInitiate and lead a culture of performance driven output through shared purpose vision and values.\nProvide leadership to employees within the organisation, creating a winning culture and high morale, lead as an Ambassador and Executor of Change\nAct as a change management architect in periods of change to ensure continuity to operations\nEffectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.\nFacilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across SBV Lesotho.\nRequirements\nRequirements\nMinimum Requirements: Work Experience\n4 years’ Cash Operations experience, of which:2 years supervisory experience\n\nMinimum Requirements: Education\nCOSC\nDiploma in Business Management\nGA/Degree in Business Management / Accounting / Risk management will be added advantage\nSpecial Training or Requirements\nComputer Literate, knowledge of Microsoft packages-excel, good facilitation skills.\nBehavioural Competencies Required\nAnalytical- and Critical Thinking Ability: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action.\nRelationship- and Alliance Building Skills/ Social Intelligence: Ability to skilfully use interpersonal- and networking skills in order to develop a sound relationship/alliance and cooperate with key stakeholders inside/ outside the organisation and maintain such a relationship over time towards the achievement of objectives. Navigating complex social and political situations effectively\nVerbal-, Non-verbal and Written Communication Skills: Ability to effectively interact with individual/ group, using appropriate verbal-, non-verbal- or written communication on the required level, and sending out/ receiving a clear message in the intended way\nCustomer/ Service Orientation and Customer Intimacy: To demonstrate a concern for performing work of a high standard, to align service/ products with customer expectations, to develop solutions for customer concerns or problems, to value the customer’s inputs and maintain an open communication channel with customer, and to react appropriately to customer demands\nCorporate Governance: Ability to correctly apply internal control measures and framework of processes/policies and legislation in a transparent way in order to responsibly govern the organisation and ensure good accountability towards Management, Customers, Shareholders, Government and the Community\nSupervising Teams: Demonstrate good understanding of leadership and management principles and application thereof in order to effectively delegate work, direct team members, uphold work rules and discipline, ensure adherence to progress with planned schedule and budget, and to manage deviations from budgeted man-hours.","description_format":"text","description_chars":8359,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T21:27:12Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.107,"p_room":0.28,"age_days":692,"expected_fill_days":18,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/sbv-services-supervisor-teller","json_url":"https://alion.io/job/sbv-services-supervisor-teller.json","meta":{"generated_at":"2026-10-07T02:00:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3267,"day_limit":5000,"remaining_today":1733,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3894773},"rest":"https://alion.io/mcp/rest/get_company?id=3894773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsbv-services-supervisor-teller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsbv-services-supervisor-teller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsbv-services-supervisor-teller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sbv-services-supervisor-teller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsbv-services-supervisor-teller"}]}