{"id":2766159,"url":"https://alion.io/job/sc-johnson-hr-operations-team-leader","title":"HR Operations Team Leader","company":{"id":1805819,"name":"SC Johnson","domain":"scjbrands.com","url":"https://alion.io/company/scjbrands-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":{"min":13000,"max":17100,"currency":"PLN","period":"month","gross":true,"usd_annual":52872},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-28T23:27:35Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide - including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.\nThe 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.\nHR Operations Team Leader\nInternal title - Associate Manager, HR Delivery Center\nLocation: Warsaw\nFunction: HR operation\nOverview\nHR Operations Team Leader will manage a team of Senior Associates/ Associates/Interns to ensure timely and accurate support is provided to employees regarding inquiries related to HR Operations matters: Data Administration, Payroll Inputs, Benefits Administration, Onboarding and Offboarding administration, policies and procedures.\nThis position will be responsible for building and maintaining strong partnership with local HR business partners in the in-scope countries and ensuring constant learning, strong HR administration and labor knowledge and team development.\nIf you would like to work in a multicultural, FMCG organization and are passionate leading a team to success, we’d like to hear from you.\nResponsibilities\nManage the HR Operations Associates team to support in-scope countries (Western Europe plus MENAPT countries)\nCoordinate the team to ensure workload is effectively managed\nReview and manage individuals' performance and development plans\nProvide guidance and support to the team, resolve problems and deal with escalations\nReview the KPI dashboards on a daily manner, provide monthly analysis to HR Operations Manager to improve quality and eliminate mistakes\nRespond to employees' questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat.\nActively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results.\nWork on automation and improvement of existing processes in collaboration with technical team\nEnsure proper flow of communication between the team and business partners and stakeholders\nTrain and onboard team members\nWork hands-on on the cases if needed\nExperience you’ll bring:\nBachelor’s or master’s degree in business, HR, or related discipline required\nAt least 3 years of experience in managing team\nAt least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred\nExperience in using Service Center technologies (e.g. ticket management, knowledge management) Experience with Workday and Service Now would be an asset\nFull proficiency in English is a must\nHR experience with one of these countries would be an asset: Western Europe plus MENAPT countries\nExperience with Migration of HR processes from countries to a Regional HR Shared Service Center.\nExperience with automation of processes would be an asset\nFluent English, additional proficiency in French is a plus.\nBehaviors you’ll need:\nStrong collaborative partnership skills to ensure the effective execution of shared services solutions across the stakeholders\nAbility to work effectively in an environment subject to changing priorities and short deadlines\nSelf-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems\nStrong planning, organization, delegation, problem solving, and decision-making abilities\nSkilled in effective leadership, people management, and development\nStrong process-orientation and process improvement mindset\nWhat’s in it for you?\nWe offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.\nWe have additional benefits as:\nHealth & Wellbeing\nMedical Insurance, Lunch Card, Sport Card, Employee Assistance Program, Glasses Reimbursement\nLearning & Working Environment\nTraining and courses co-financing, Smart Working, Drinks & Fruit Basket, „Family & Friends” Referral Program\nFinancial Benefits\nLife Insurance, Additional Pension Contribution, Global Profit Sharing Bonus, Long Service Awards, Christmas & Easter Voucher, Emergency Payment, Vacation Payment\nYou need to be eligible to work in the country of application.\nThis role is not eligible for relocation.\nRemote work is available once a week for eligible employees.\nTogether, we are creating a better future - for the planet, for future generations and for every SCJ team member.\nCome join us and make an impact through iconic global brands.\nGO FURTHER WITH OUR FAMILY™\n#LI-MF1\nThe expected gross salary range for this position is between 13 000,00 PLN - 17 100,00 PLN. Job related skills, experience, and education, will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive, and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.Inclusion & Diversity\nWe’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.\nWe’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. 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