{"id":3127405,"url":"https://alion.io/job/scaced-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":2412409,"name":"SCACED","domain":"scaced.org","url":"https://alion.io/company/scaced","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T02:36:39Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T07:09:37Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This is a full time -Temporary position established to support departmental growth and provide coverage while staff is on leave. These positions will begin as 90-day assignments, after which we will reevaluate the need for extension.\nGeneral Description:\nThe purpose of this class within the organization is to provide professional customer service to customers regarding utility accounts. This class works under close to general supervision according to set procedures, but determines how or when to complete tasks.\nMinimum Education and Experience Requirements:\nRequires High School graduation or GED equivalent. Requires one year in customer service or collections or closely related experience. For cash handling positions, a minimum of one year of cashier or bank teller experience is preferred. The equivalent combination of education and related work experience may be considered.\nDesirable Knowledge, Skills and Abilities:\nKnowledge of modern office practices, procedures, and equipment.\nKnowledge of business English, spelling, punctuation, and arithmetic.\nSkill in the use of computers for word and data processing.\nAbility to type 40 wpm with accuracy and meet the appropriate clerical testing standards.\nAbility to speak clearly and concisely with a well-modulated voice.\nAbility to handle multiple tasks and remain focused while working in an open office setting.\nAbility to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.\nAbility to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.\nWork is performed onsite. The incumbent must be present at work to perform the essential functions of this job.\nEssential Job Functions:\nAssists internal and external customers in person, by phone, email or internet chat; provides information regarding past due utility accounts; makes payment arrangements for customers in the event of high balances, death, accident, catastrophic illness or theft. Completes follow up on customer service issues and escalations.\nTakes payments from customers for bills or security deposits.\nAccepts payments and issues receipts for utilities, miscellaneous receivables, taxes; Some agents may collect utility payments in a separate drawer which includes daily reconciliation.\nAdministers a daily disconnection/reconnection list and provides copies to the employees; reverses write offs for delinquent accounts.\nCalculates electric, sewer, water, and stormwater overrides and adjustments on accounts as needed using various formulas and rates.\nSends and generates service orders to utility departments for repairs, complaints, reading confirmation, etc.\nAssist in the customer notification regarding their account status.\nProcess request for services and coordinates with appropriate departments.\nInitiates and files daily reports related to job function.\nWorks scheduled hours and additional hours as needed to accommodate business needs.\nWorks closely with both internal and external customers.\nCompletes follow up on customer service issues and escalations via mail, phone or email; coordinates with all utilities regarding customer concerns.\nPrepares monthly reports and maintains complex records.\nProvides general information to the public.\nPerforms all other duties as assigned to meet organizational needs.\nThis Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.","description_format":"text","description_chars":4117,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-23T02:36:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:10","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/scaced-customer-service-representative-i","json_url":"https://alion.io/job/scaced-customer-service-representative-i.json","meta":{"generated_at":"2026-10-27T21:04:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12221,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2412409},"rest":"https://alion.io/mcp/rest/get_company?id=2412409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscaced-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscaced-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscaced-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scaced-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscaced-customer-service-representative-i"}]}