{"id":3707802,"url":"https://alion.io/job/scaddabush-level-2-it-help-desk-technician","title":"Level 2 IT Help Desk Technician","company":{"id":1840767,"name":"Scaddabush","domain":"scaddabush.com","url":"https://alion.io/company/scaddabush","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakville, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"MPLS","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:49:58Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T01:13:44Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us\nAt Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team.\nOur goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion.\nOur Brands\nJack Astor’s Bar and Grill®SCADDABUSH Italian Kitchen & Bar®Reds® Wine TavernThe Loose Moose® and The Antler RoomDuke's Refresher® + BarAbbey’s Bake House Muskoka\nBe A Part of Our Story Your potential is limitless and here’s our investment in you:\nCompetitive Pay\nExtended Health & Dental Benefits\nAccelerated Leadership Program\nCareer Development and Mentorship\nTuition Reimbursement Program\nEmployee Assistance and Wellness Programs\nTeam Member Meal Discounts\nEmployee Referral Bonus Program\nDining Discounts at all Locations\nRSP Matching\nAbout The Job\nManage the day-to-day operations of the host computers by monitoring system performance, configuring, maintaining and repairing. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities where required.\nDevelops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.\nMay guide or provide work direction to technical staff, contract staff and / or student employees.\nPerforms troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.\nEstablishes, maintains and manages user accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides user support related to servers and other software.\nEstablishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, network switches, tape libraries and other components.\nEnsures high availability and acceptable levels of performance of mission critical host computer resources.\nDevelops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.\nDevelops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.\nDevelops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.\nDevelops tools, procedures, and documentation and training sessions for Operations, Client Support and Systems Development staff to assist with work.\nManages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and Access Control system.\nStays current with technological developments in systems administration technology and security and recommends ways for the company to take advantage of new technology.\nManagement of 3rd Party relationship for existing Private MPLS (DSL based) WAN consisting of over sixty branch locations. Design, Management and Support of branch IT infrastructure is responsibility of this position.\nMaintenance, Support and Troubleshooting in a timely manner of complex automation applications for numerous business processes throughout the enterprise is a key accountability.\nConfiguration, Deployment and Management of mobile device inventory and related technologies: Corporate smart phones, User BYOD program, Field utility devices (iPads, etc)\nManagement/Maintenance of a significant library of Internet domain registrations (.ca, .com). Monitoring health/backup, etc of the many Internet Web server platforms being used throughout the organization. \nPerformance of other IT related duties as assigned.\nAbout You\nDegree in Computer Science or related discipline. (Substantial and relevant experience may substitute for the degree requirement on a year for year basis). Seven (7) years’ work experience in complex Systems Administration, design, programming and support of hardware and software systems.\nSome familiarity with SQL (Query writing, Stored Procedures) is a significant asset.\nExpert level knowledge of: all current MS Server and Workstation Operating systems required including W7 and above clients, Mac OS and Server 2008r2 or newer. \nExpert in use of: Active Directory, Group Policy, MSSQL Server administration and VMWare VSphere /ESXI Virtual server and VMWare Workstation environments.\nExpert level with respect to Ipv4 networking technologies, Firewall, Router and Layer-3 switch configuration including complex VLANs. \nExperience with iSCSI SAN technologies is required. Specific experience with HP Lefthand iSCSI SANs a significant asset.\nPowershell experience is an asset.\nWell versed in Enterprise backup as well as Disaster recovery planning and procedures. Able to use system performance monitoring tools, packet capture utilities, etc.\nEffective project management techniques, principles and practices of effective management and supervision.\nAbility to: plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.\nExperience in a geographically distributed network and application environment is required.\nRelevant work experience in the distributed retail or hospitality industry is a definite asset. \nPossess five values that define our people:Hospitality. Enhancing the dignity, comfort and well-being of Our People\nAuthenticity. Being forthright, truthful and transparent with Our People\nQuality. Working to always improve the experience of Our People\nFun. Bringing the spirit of laughter, celebration, sharing and joy to Our People\n Courage. Acting with conviction in the balanced interest of Our People\n\nService Inspired Restaurants® is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.\nMin\nCAD $55,200.00/Yr.Max\nCAD $62,100.00/Yr.","description_format":"text","description_chars":7062,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-03T21:49:58Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.808,"p_room":0.788,"age_days":5,"expected_fill_days":6,"reasons":["conf:1","win:late"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/scaddabush-level-2-it-help-desk-technician","json_url":"https://alion.io/job/scaddabush-level-2-it-help-desk-technician.json","meta":{"generated_at":"2026-11-10T06:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15487,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1840767},"rest":"https://alion.io/mcp/rest/get_company?id=1840767"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscaddabush-level-2-it-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscaddabush-level-2-it-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscaddabush-level-2-it-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scaddabush-level-2-it-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscaddabush-level-2-it-help-desk-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3707802}},{"tool":"search_jobs","arguments":{"company":"scaddabush.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3707802},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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