Implementation Engineer

We are seeking an Implementation Engineer to own technical onboarding and customer integrations. This is a hybrid role requiring strong technical acumen, excellent communication skills, and a consultative mindset. You’ll serve as the face of Scaffold during customer deployments, ensuring clients achieve value quickly and smoothly.

What You’ll Do:

• Lead technical implementations of Scaffold for new customers.

• Configure integrations between Scaffold, builder portals, and contractor ERPs.

• Collaborate with customers to understand business processes and tailor workflows.

• Translate customer needs into product feedback and improvements.

• Develop documentation, guides, and training materials.

• Serve as the primary technical contact during onboarding and early adoption.

• Work closely with engineering and product to resolve issues and accelerate time-to-value.

What We’re Looking For:

• Experience: 4+ years in technical implementation, solutions engineering, or customer success engineering. SaaS background strongly preferred.

• Technical Skills: Strong Python and SQL proficiency. Familiarity with APIs, integrations, and data flows.

• Communication: Excellent written and verbal skills, with the ability to explain technical concepts clearly.

• People Skills: Empathy, patience, and a customer-first mindset.

• Startup DNA: Excited to wear multiple hats and work directly with customers and founders.

Why Join Scaffold?

• Impact: Play a critical role in defining and building the future of Scaffold and the residential construction industry.

• Growth Opportunity: Be an early leader in a venture-backed company.

• Culture: Work alongside high-caliber teammates in a no-ego, high-energy environment.

• Compensation: Competitive salary and meaningful equity in the company.