{"id":1193021,"url":"https://alion.io/job/scalable-os-ai-platform-support-technician","title":"AI Platform Support Technician","company":{"id":2681560,"name":"Scalable OS","domain":"scalableos.com","url":"https://alion.io/company/scalable-os","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Git","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-13T08:01:59Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"SUMMARY We are looking for an AI Platform Support Engineer with a strong IT/application support background and hands-on experience troubleshooting APIs, integrations, logs, and AI/LLM tools. The role will serve as the first line of technical support for the AI platform, resolve incidents, assist users with Claude and other AI tools, and work closely with Engineering on complex issues. The ideal candidate is technically hands-on, strong in troubleshooting, comfortable with Git and scripting, and able to communicate clearly with US-based users in English. JOB RESPONSIBILITIESBe the first responder for AI platform incidents: gateway pack failures, MCP server errors, app defects, integration breakage. Reproduce, diagnose against runbooks, resolve what's yours.\nEscalate the rest to engineering as a complete package reproduction step, logs, the runbook step that failed. You are the filter that keeps the developers developing.\nSupport our staff using Claude day to day: access, onboarding, usage-policy questions, live troubleshooting of prompts and connectors.\nBuild the runbook library in Git. Every escalation engineering resolve becomes a runbook you own your success metric is a falling escalation rate.\nWatch platform health proactively with scheduled probes; open the incident before users notice. QUALIFICATIONS\n3+ years IT / MSP / application support with genuine API troubleshooting: HTTP status codes, JSON, logs.\nGit working knowledge: clone, branch, commit, pull request.\nPowerShell or Python literacy: read and adjust a diagnostic script.\nDaily hands-on use of an LLM assistant (Claude, ChatGPT, Copilot) in real work.\nStrong written English you will author runbooks and user-facing notices unaided.\nExperience supporting US-based users with real-time overlap, on video, in English.\nNice to have o ITILv4 Foundation, Microsoft AI-900 or AZ-900, CompTIA A+ or Security+, ConnectWise exposure. JOB REQUIREMENTS\nShould be willing to accept a long-term work-from-home arrangement.\n• Should be amenable to a permanent night shift schedule.","description_format":"text","description_chars":2055,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-24T17:28:27Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.513,"p_room":0.45,"age_days":34,"expected_fill_days":20,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/scalable-os-ai-platform-support-technician","json_url":"https://alion.io/job/scalable-os-ai-platform-support-technician.json","meta":{"generated_at":"2026-10-13T09:10:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681560},"rest":"https://alion.io/mcp/rest/get_company?id=2681560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscalable-os-ai-platform-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscalable-os-ai-platform-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscalable-os-ai-platform-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scalable-os-ai-platform-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscalable-os-ai-platform-support-technician"}]}