{"id":3680365,"url":"https://alion.io/job/scalable-os-level-1-helpdesk","title":"Level 1 Helpdesk","company":{"id":2681560,"name":"Scalable OS","domain":"scalableos.com","url":"https://alion.io/company/scalable-os","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"CentOS Stream","optional":false},{"name":"Debian","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"FreeBSD","optional":false},{"name":"Linux","optional":false},{"name":"pfSense","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-08T00:24:14Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"SUMMARY\nTechnician II should be able to prioritize technical issues,\nmanage assigned tasks, and document time spent and resolutions while\ndemonstrating patience to describe causes and solutions to end users. Ideal\ncandidates should be very organized and able to switch and resume tasks as\nrequired. In addition, the candidate should have good verbal and written\ncommunication capabilities and the ability to thrive in an expanding team\nenvironment.\nProvides support to end users for computer, application,\nsystem, device, access, and hardware issues. Identifies, researches, and\nresolves technical problems of moderate complexity. Responds to telephone,\nemail, and online requests for technical support. Documents, tracks, and\nmonitors the problem using applicable systems and tools. May coordinate with\nother teams or departments to resolve user problems. Typically reports to\nSupervisor or Manager.\nJOB\nRESPONSIBILITIES\n3+ years of helpdesk/field-onsite technical supportexperience providing a complete network to end-point support services to small\nand medium-sized businesses\n\nExperience with all Microsoft technologies, including clientoperating systems, server operating systems, Exchange, Terminal Services and\nSmall Business Server, Office 365, One Drive, and SharePoint\n\nExperience with Active Directory and new user creation\nAbility to install, upgrade and troubleshoot Windows 7 andWindows 10 operating systems in domain and workgroup environments, including\nuser/PC migrations, applications, and hardware replacement/troubleshooting:\nhighly experienced with Linux Operating Systems (Debian, Ubuntu, FreeBSD,\nCentOS, etc.)\n\nExperience with wired/wireless networks and basic networkingprotocols, including DNS, DHCP, VPNs, WAN/LAN TCP/IP\n\nExperience with Telephony VoIP technologies (FreeSWITCH,Yealink, Grandstream, Fanvil). Must know how to troubleshoot these technologies\nusing industry toolsets (Wireshark, PCap, etc.)\n\nExperience with ISP circuits, firewalls (Fortinet, Ubiquiti,pfSense)\n\nExperience with security software for virus protection,spyware, malware, and spam\n\nExperience supporting mobile devices\nExperience with IT support delivery through remote supporttools\n\nAbility to come up to speed on new technologies quickly\nDispatcher and Helpdesk Escalation resource\nQUALIFICATIONS\nDesktopSupport: 3+ years (Required)\n\nWindowsServer support: 3+ years (Preferred)\n\nMSP(Managed Services Provider) Experience: 2+ years (Preferred)\n\nTechnicalsupport in a production IT environment(s), preferably in multi-site\nenvironments: 2+ years (Preferred)\n\nMac,Kaseya, ConnectWise, Fortinet, pfSense, Unifi, FreeSWITCH experience a plus\n\nCORE\nCOMPETENCIES AND SKILLS:\nCustomerService\n\nTelephoneSkills/Etiquette\n\nOffice 365\nComputerTroubleshooting\n\nEnd-UserTraining\n\nHelp Desk /Desktop Support\n\nIssueResolution\n\nMobileDevice Support\n\nPasswordResets\n\nTechnicalTroubleshooting\n\nUser Guides\nGeneralOffice Software\n\nIT HelpDesk Software - ConnectWise\n\nOperatingSystem\n\nCUSTOMER\nSERVICE REQUIREMENTS:\nA strongclient service focus and the ability to manage customer expectations\n\nExcellentverbal/written communication, people, and presentation skills\n\nProjects aprofessional and customer-service-oriented attitude\n\nAbility toassess technology needs/requirements and develop solutions to meet them\n\nCan handlepressure and client demands effectively\n\nJOB\nREQUIREMENTS\nShould bewilling to accept a long-term work-from-home arrangement.\n\nShould beamenable to a permanent night shift schedule.","description_format":"text","description_chars":3488,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-03T12:53:19Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.894,"p_room":1,"age_days":9,"expected_fill_days":47,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/scalable-os-level-1-helpdesk","json_url":"https://alion.io/job/scalable-os-level-1-helpdesk.json","meta":{"generated_at":"2026-11-08T03:01:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681560},"rest":"https://alion.io/mcp/rest/get_company?id=2681560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscalable-os-level-1-helpdesk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscalable-os-level-1-helpdesk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscalable-os-level-1-helpdesk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scalable-os-level-1-helpdesk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscalable-os-level-1-helpdesk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3680365}},{"tool":"search_jobs","arguments":{"company":"scalableos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3680365},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}