{"id":1193032,"url":"https://alion.io/job/scalable-os-level-1-noc-engineer","title":"Level 1 NOC Engineer","company":{"id":2681560,"name":"Scalable OS","domain":"scalableos.com","url":"https://alion.io/company/scalable-os","size_band":"11-50","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":52},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-08-22T00:00:00Z","employer_posted_date":"2026-08-22","last_verified_at":"2026-09-24T21:19:47Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"SUMMARY The Level 1 NOC Engineer serves as the first line of support for monitoring customer networks, systems, and managed services. The role focuses on monitoring alerts and incoming tickets, performing basic troubleshooting and response actions, communicating updates, and escalating issues to senior engineers when required. The ideal candidate is customer-focused, detail-oriented, organized, and comfortable working with monitoring and ticketing platforms. This is an entry-level NOC role and does not require extensive troubleshooting or advanced remediation experience. JOB RESPONSIBILITIESMonitor customer networks, systems, and managed services using monitoring and infrastructure management platforms.\nReview alerts and incoming tickets and determine the appropriate initial action.\nPerform basic checks and troubleshooting using tools such as ping, traceroute, remote access utilities, and monitoring dashboards.\nCreate, update, and maintain service tickets accurately and according to SLA requirements.\nEscalate incidents to Level 2/Level 3 engineers when issues require advanced troubleshooting or remediation.\nSend timely customer notifications and provide status updates as needed.\nMaintain accurate documentation of incidents, troubleshooting steps, actions taken, and communications.\nMonitor ticket queues and customer environments during assigned coverage periods.\nAssist with routine maintenance activities, monitoring validation, patch verification, and scheduled changes.\nFollow established NOC procedures, escalation paths, SLAs, and change management processes.\nCollaborate with senior engineers and NOC team members to support timely incident resolution.\nParticipate in training and technical development activities.\nRequirements QUALIFICATIONS\n1+ year of experience in a NOC, help desk, technical support, IT operations, or similar environment preferred.\nStrong written and verbal communication skills.\nBasic understanding of networking, systems, or IT infrastructure.\nFamiliarity with monitoring and ticketing systems is preferred.\nComfortable navigating technical tools and graphical interfaces after training.\nAbility to multitask and manage multiple alerts or tickets simultaneously.\nStrong attention to detail and accurate documentation skills.\nCustomer-focused with a professional and responsive approach.\nWillingness to learn and develop technical skills in networking, cloud infrastructure, voice services, and managed IT operations.\nAble to follow established procedures and escalate issues appropriately rather than attempting advanced remediation independently. SKILLS/TOOLS\nPRTG\nFreshservice\nZabbix\nSlack\nEmail platforms\nBasic network monitoring and troubleshooting tools\nTicketing and remote access tools JOB REQUIREMENTS\nShould be willing to accept a long-term work-from-home arrangement.\n• Should be amenable to a permanent night shift schedule.","description_format":"text","description_chars":2886,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-24T17:28:27Z"}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.339,"p_room":0.45,"age_days":34,"expected_fill_days":18,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-09-25T00:46:00Z"},"pay":null,"html_url":"https://alion.io/job/scalable-os-level-1-noc-engineer","json_url":"https://alion.io/job/scalable-os-level-1-noc-engineer.json","meta":{"generated_at":"2026-09-25T00:46:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":661,"day_limit":5000,"remaining_today":4339,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}