{"id":3861396,"url":"https://alion.io/job/scalable-os-microsoft-operations-specialist","title":"Microsoft Operations Specialist","company":{"id":2681560,"name":"Scalable OS","domain":"scalableos.com","url":"https://alion.io/company/scalable-os","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FinOps","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T01:14:56Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"SUMMARY We are seeking a detail-oriented Microsoft Operations Specialist with hands-on experience supporting Microsoft Cloud Solution Provider (CSP) operations, Microsoft licensing, quoting, subscription provisioning, and renewals. The ideal candidate has approximately 2-3 years of direct Microsoft CSP experience and a strong understanding of the end-to-end Microsoft licensing lifecycle. Hands-on experience with ConnectWise Manage is a key requirement, including the ability to navigate customer records and support quoting and operational workflows. This role supports a high-volume Microsoft CSP environment and requires strong attention to detail, organizational skills, Excel proficiency, and the ability to manage recurring deadlines and operational tasks accurately. JOB RESPONSIBILITIES Microsoft CSP & Licensing OperationsSupport day-to-day Microsoft CSP operations and licensing workflows.\nPrepare Microsoft CSP quotes based on validated customer and licensing requirements.\nValidate Microsoft products, SKUs, quantities, licensing terms, billing models, and pricing information before processing.\nSupport subscription provisioning, licensing changes, renewals, and other CSP lifecycle activities.\nProcess Microsoft licensing requirements across different Microsoft products and subscription types.\nIdentify non-standard licensing or subscription requests and escalate them for appropriate review.\nVerify provisioned products and subscriptions against approved quotes and order information.\nMaintain accurate subscription, agreement, licensing, and customer records. ConnectWise Manage & Operational Systems\nUse ConnectWise Manage to review and maintain customer information and support quoting and operational activities.\nMaintain accurate customer, agreement, configuration, and operational records.\nEnsure licensing and customer information is complete, accurate, and current across relevant systems.\nIdentify data-quality issues that could impact licensing, billing, quoting, renewals, or reporting.\nCoordinate with appropriate internal teams to resolve operational discrepancies. Renewal Operations\nSupport recurring Microsoft CSP renewal activities and deadlines.\nTrack upcoming renewals and licensing changes.\nPrepare renewal information and quotes according to established timelines.\nValidate licensing requirements, SKUs, quantities, and related information prior to renewal processing.\nProcess approved renewals and ensure corresponding records are accurately updated.\nProactively identify renewal-related issues and escalate exceptions with complete supporting information. Reporting & Data Management\nUse Microsoft Excel to track, organize, validate, and report customer and licensing information.\nMaintain accurate operational data across a high-volume customer environment.\nProduce recurring operational reports and required dashboard inputs.\nPerform data validation and identify inconsistencies that could affect CSP operations or reporting.\nManage multiple work items and recurring deadlines while maintaining high levels of accuracy. Process & Operational Improvement\nFollow established SOPs, runbooks, service levels, checklists, and operational controls.\nDocument issues, actions taken, and outcomes clearly and accurately.\nIdentify recurring operational issues and proactively communicate concerns.\nEscalate exceptions when established processes do not appropriately address a situation.\nSupport improvements to SOPs, runbooks, validation rules, and operational workflows. Identify repetitive or rules-based activities that may benefit from automation.\nRequirements QUALIFICATIONS\nApproximately 3 years of direct Microsoft CSP experience.\nHands-on experience supporting Microsoft CSP operations.\nHands-on experience with ConnectWise Manage, including navigating customer information and supporting quoting activities.\nStrong understanding of Microsoft licensing and CSP workflows.\nExperience with Microsoft licensing processes across one or more Microsoft product families.\nUnderstanding of SKU validation, quoting, subscription provisioning, licensing changes, and renewals.\nSolid Microsoft Excel proficiency, including: Sorting and filtering Basic formulas Lookups Data organization and validation\nStrong attention to detail and commitment to data accuracy.\nAbility to work within documented processes, SOPs, controls, and service-level requirements.\nAbility to manage multiple operational activities and recurring deadlines.\nStrong organizational and time-management skills.\nStrong written and verbal English communication skills.\nAbility to clearly document issues, actions taken, and current status.\nProactive problem-solving skills with the ability to independently identify and escalate operational issues. PREFFERED QUALIFICATIONS\nExperience with Microsoft Partner Center.\nExperience with Microsoft CSP distributor portals, such as Ingram Xvantage or ArrowSphere.\nExperience handling Microsoft licensing renewals, SKU validation, quoting, and provisioning.\nAdvanced Excel experience, including PivotTables, data cleansing, and high-volume data validation.\nExperience with Power Query, Power Automate, Power BI, or similar automation/reporting technologies.\nMicrosoft FinOps or cloud financial operations exposure.\nExperience supporting recurring operations governed by defined controls and SLAs.\nExperience working independently with geographically distributed teams.\nMicrosoft fundamentals certifications such as MS-900 or AZ-900 are advantageous but not mandatory. JOB REQUIREMENTS\nShould be willing to accept a long-term work-from-home arrangement.\n• Should be amenable to a permanent night shift schedule.","description_format":"text","description_chars":5650,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-06T09:41:39Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":47,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/scalable-os-microsoft-operations-specialist","json_url":"https://alion.io/job/scalable-os-microsoft-operations-specialist.json","meta":{"generated_at":"2026-11-09T04:53:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681560},"rest":"https://alion.io/mcp/rest/get_company?id=2681560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscalable-os-microsoft-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscalable-os-microsoft-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscalable-os-microsoft-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scalable-os-microsoft-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscalable-os-microsoft-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3861396}},{"tool":"search_jobs","arguments":{"company":"scalableos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3861396},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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