Retail Sales Associate

• Welcome and greet customers in a warm manner.
• Follow up with sales leads and close them accordingly.
• Merchandise the store in line with the Alara brand guidelines to encourage sales.
• Ensure a high level of customer satisfaction through excellent service.
• Maintain outstanding store conditions and visual merchandising standards.
• Ascertain customers’ needs and wants and meet them accordingly.
• Manage point-of-sale processes.
• Accurately describe product features and benefits to customers.
• Maintain an updated record of customer data.
• Perform opening and closing store processes daily.
• Maintain relationships with all customers and manage their needs.
• Upsell and cross-sell products to customers based on discretion.
• Determine bills by getting the total price and tax on merchandise.
• Keep record of sales, prepare inventory of stock, and order merchandise.
• Reconcile sales records with the Accountant and Inventory Teams.
• Keep the shop floor clean, tidy, and orderly at all times.
• Perform any other tasks as assigned.

Requirements

TECHNICAL SKILLS

• Must have an in-depth knowledge of the products in the store.
• Knowledge of consumer spending trends and buying patterns.
• Standard knowledge of the use of sales software.
• Good data entry skills
• Excellent customer-facing skills.
• Knowledge and understanding of business policies and procedures.
• Highly proficient in the use of Microsoft Office tools.
• Must be able to prepare reports and correspondence

SOFT SKILLS

• Excellent time management skills.
• Ability to multitask and prioritize work.
• Excellent organization, planning, and coordination skills.
• Strong interpersonal skills.
• Ability to effectively communicate with a wide range of individuals.
• Good intuitive, negotiating, and analytical skills.

EDUCATION AND EXPEREIENCE

• BSc. / HND in Marketing, Business Administration, or a related field.
• At least 2 years’ experience in a similar position.

BEHAVIOURAL EXPERIENCE

• Passionate about fashion, design, art, and culture.
• Must be organized and detail-oriented.
• Must be professional in attitude and appearance.
• Must have a friendly personality.