{"id":40077,"url":"https://alion.io/job/scaleops-technical-support-engineer","title":"Technical Support Engineer","company":{"id":6388,"name":"ScaleOps","domain":"scaleops.com","url":"https://alion.io/company/scaleops","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":151000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"Azure AKS","optional":false},{"name":"Google GKE","optional":false},{"name":"Helm","optional":false},{"name":"IAM","optional":false},{"name":"kubectl","optional":false},{"name":"Kubernetes","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wiz","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-08-04T09:34:48Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-18T10:10:39Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.\nAs the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments. \nBacked by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.\nWhat You'll Be Doing\nAs a Technical Support Engineer at ScaleOps, you'll be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll monitor, triage, and resolve customer-reported incidents, ensuring problems are addressed within defined SLAs, and collaborate closely with R&D, Customer Success, and Product to help improve the platform based on recurring customer issues.\nServe as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations\nMonitor internal customer issue alerts around the clock and respond promptly\nManage and own the ticketing system, ensuring timely updates and resolutions\nTroubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations\nEscalate issues to the appropriate teams with clear documentation, logs, and context\nReproduce, investigate, and document bugs for R&D\nMaintain and expand the support knowledge base\nIdentify and communicate recurring issues to drive product improvements\nWhat You'll Bring\nStrong, hands-on Kubernetes troubleshooting experience (kubectl, Helm, networking)\nFamiliarity with cloud-native environments, including EKS, GKE, AKS, IAM, and cloud networking concepts\nProven ability to work under pressure while maintaining clear, concise communication\nDetail-oriented and SLA-driven mindset\nPrior experience supporting technical platforms in production environments","description_format":"text","description_chars":2340,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtualization & Containers","Cloud Cost & Multi-Cloud Management"],"lifecycle":[{"event":"open","at":"2026-08-04T09:34:48Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.771,"p_room":0.36,"age_days":73,"expected_fill_days":48,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/scaleops-technical-support-engineer","json_url":"https://alion.io/job/scaleops-technical-support-engineer.json","meta":{"generated_at":"2026-10-18T13:08:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6388},"rest":"https://alion.io/mcp/rest/get_company?id=6388"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscaleops-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscaleops-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscaleops-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scaleops-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscaleops-technical-support-engineer"}]}