{"id":3880858,"url":"https://alion.io/job/scalepad-customer-success-manager","title":"Customer Success Manager","company":{"id":11184,"name":"Scalepad","domain":"scalepad.com","url":"https://alion.io/company/scalepad","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T07:51:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who We’re Looking For\nAt ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.\nWe don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)\nWhat is ScalePad\nAt ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.\nOur mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.\nBut our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.\nWith offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.\nAbout The Role\nAre you prepared to advance your career as a Customer Success Manager at ScalePad? The Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to fulfill their goals. CSM’s work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of the ScalePad solution suite. Part coach, project manager, consultant, and product expert, our Customer Success Managers are continually focused on helping our customers improve and grow successful with ScalePad.\nWhat You’ll Own\nGet ready to go beyond order-taking. Your strategic responsibilities include:\nManage all strategic post-sales activity for ScalePad’s various customers segments through touch points that require product knowledge, planning, project management and the ability to quickly build rapport.\nMaintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.\nLeverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.\nProactively identify and flag churn risk and work proactively with the Account Management team to mitigate.\nDevelop, test, and iterate on scaled playbooks and engagement strategies.\nAnalyze customer data to create and execute engagement strategies within your customer portfolio.\nPartner with Sales, Account Management, Marketing and Product teams to provide effective customer engagements.\nFunction as the voice of the customer, identifying customer trends and providing internal feedback on how ScalePad can better serve our customers.\nMaintain and update account information in Hubspot.\nWhat we’re looking for\nWe care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:\n2+ years of B2B customer success, account management experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100).\nHigh prioritization skills and process orientation.\nContext switching - working with customers at different stages in the life cycle. \nAbility to embrace the mindset of continuous improvement and actively contribute to the customer success processes and practices.\nSuperb written and verbal communication skills.\nPositive attitude, empathy, and high energy.\nAbility to take initiative and adapt.\nYou are a team player and customer advocate motivated by helping others succeed. \nExperience using a dynamic tech stack including Hubspot.\nPerks\nScalePad offers our employees a blend of purpose, growth, and genuinely great perks.\nEveryone’s an owner.Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.\nSupport for growing families.Parental leave programs are in place to support you and your family when it matters most.\nStructured mentorship with builders.Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.\nInvest in your growth every year.Access an annual professional development budget to level up your skills, your career, and your impact.\nSet yourself up with great tools.Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.\nModern ways of working.Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.\nSupport for hybrid life.Receive a monthly stipend to help you create an effective hybrid or remote work environment.\nWell-being and time to recharge.Take care of yourself with 100% employer-paid benefits.\nBefore You Apply\nThis is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.\nNote on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.\nNo recruiters, please.","description_format":"text","description_chars":6234,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Security Compliance","Managed IT Services (MSP)","RMM & MSP Software"],"lifecycle":[{"event":"open","at":"2026-11-06T18:01:39Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":78,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/scalepad-customer-success-manager","json_url":"https://alion.io/job/scalepad-customer-success-manager.json","meta":{"generated_at":"2026-11-08T10:14:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11184},"rest":"https://alion.io/mcp/rest/get_company?id=11184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscalepad-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscalepad-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscalepad-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scalepad-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscalepad-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3880858}},{"tool":"search_jobs","arguments":{"company":"scalepad.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3880858},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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