{"id":3880859,"url":"https://alion.io/job/scalepad-strategic-account-manager","title":"Strategic Account Manager","company":{"id":11184,"name":"Scalepad","domain":"scalepad.com","url":"https://alion.io/company/scalepad","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T09:19:57Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who We’re Looking For\nAt ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.\nWe don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)\nWhat is ScalePad\nAt ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.\nOur mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.\nBut our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.\nWith offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.\nAbout The Role\nThis role focuses on managing and growing Strategic Accounts by acting as the primary relationship owner, driving upsell and cross-sell opportunities, and positioning ScalePad as a trusted long-term partner. It requires strong collaboration, consultative selling, and leadership to expand MRR, exceed sales targets, and support both customer success and internal team performance.\nAI Fluency: AI fluency is a core expectation at ScalePad, using this in areas like managing your forecast and KPIs, building outreach campaigns, and improving industry knowledge on an ongoing basis.\nWhat You’ll Own\nGet ready to go beyond order-taking. Your strategic responsibilities include:\nFocus on a Strategic book of business of ~180 Accounts.\nAct as ScalePad's outward-facing representative, responsible for driving sales within client accounts, including upselling, cross-selling, renewals, and retention.\nEstablish yourself as the primary point of contact for assigned customers, fostering long-lasting relationships.\nIdentify and leverage opportunities to enhance and expand the value of ScalePad as a strategic and trusted technology and business partner.\nCollaborate closely with various internal teams to ensure the best possible outcomes for our partners. Maintain and manage your partner portfolio to the highest defined standards.\nDemonstrate active listening, consultative selling, and respond to inquiries with empathy and extensive knowledge.\nBe self-motivated and results-driven, consistently striving not only to meet but to exceed your monthly and quarterly sales targets.\nMaintain a coachable mindset, continuously working to master your craft.\nWorking with Strategic Partners; Peer Groups, Franchises, high value, high potential, and more complex usage.\nWork closely with ELT Sponsors on strategic negotiations and value realization.\nWhat we’re looking for\nWe care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:\n5+ years of experience in Account Management, Strategic Account Management, Customer Success, and/or SaaS Sales.\nProven success growing customer accounts through upselling and cross-selling.\nCreative approach to building out and navigating new and renewal agreements that foster long term partnerships and maximize revenue.\nProven track record of retaining business through retention efforts.\nExperience managing high-value or strategic customer relationships, including the build out of Strategic Partnership Agreements.\nAbility to leverage proven sales methodologies to drive strong value through product demonstrations.\nStrong consultative selling and relationship management skills.\nAbility to build credibility and influence with executive-level stakeholders.\nDemonstrated success meeting or exceeding revenue and growth targets.\nExcellent communication, presentation, and negotiation skills.\nStrong business acumen with the ability to identify and articulate customer value.\nHighly collaborative with experience partnering cross-functionally to drive customer outcomes.\nSelf-motivated, results-oriented, and able to manage competing priorities in a fast-paced environment.\nExperience in B2B SaaS required; MSP, IT services, or channel experience is an asset.\nPerks\nScalePad offers our employees a blend of purpose, growth, and genuinely great perks.\nEveryone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.\nSupport for growing families. Parental leave programs are in place to support you and your family when it matters most.\nStructured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.\nInvest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.\nSet yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.\nModern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.\nSupport for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.\nWell-being and time to recharge. Take care of yourself with 100% employer-paid benefits.\nBefore You Apply\nThis is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.\nNote on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.\nNo recruiters, please.","description_format":"text","description_chars":6747,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Security Compliance","Managed IT Services (MSP)","RMM & MSP Software"],"lifecycle":[{"event":"open","at":"2026-11-06T18:01:39Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":78,"reasons":["conf:1","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/scalepad-strategic-account-manager","json_url":"https://alion.io/job/scalepad-strategic-account-manager.json","meta":{"generated_at":"2026-11-09T09:30:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9176,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11184},"rest":"https://alion.io/mcp/rest/get_company?id=11184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscalepad-strategic-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscalepad-strategic-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscalepad-strategic-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scalepad-strategic-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscalepad-strategic-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3880859}},{"tool":"search_jobs","arguments":{"company":"scalepad.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3880859},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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