{"id":3861777,"url":"https://alion.io/job/scaleway-trust-safety-specialist","title":"Trust & Safety Specialist","company":{"id":7211,"name":"Scaleway","domain":"scaleway.com","url":"https://alion.io/company/scaleway","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":32,"ghost_share":0.219,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Scaleway","optional":false}],"status":"live","first_seen_at":"2023-12-05T16:19:49Z","employer_posted_date":"2023-12-05","last_verified_at":"2026-11-11T12:47:13Z","board_verified":true,"closed_at":null,"days_open":1071,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1071},"description":"WHY WE NEED YOU?\nOur growth drives us to strengthen the Trust & Safety team to protect our users, maintain service integrity, and ensure compliance with legal obligations.\nYour mission will be to detect, prevent, and respond to fraud, manage abuse cases, and maintain the reputation of our IPs. You will contribute to improving our internal processes, handling sensitive content, and ensuring compliance with legal and regulatory frameworks.\nYOUR FUTURE TEAM\nWe work in a collaborative environment where diversity of backgrounds and a sharing mindset help us deliver high-impact projects every day.\nYou will join a small, agile team of 4 members plus a manager, and work closely with the Trust & Safety team as well as other departments across Scaleway. The team operates in rotating shifts and focuses on protecting the company, its customers, and its infrastructure.\nYOUR DAILY ROUTINE :\n- Monitor, detect, and respond to fraud and abuse incidents.\n- Handle disputes and liaise with clients regarding sensitive cases.\n- Ensure compliance with legal obligations and company policies.\n- Manage the reputation of IPs and prevent service misuse.\n- Collaborate with other teams to implement risk mitigation strategies.\n- Contribute to continuous improvement of processes and operational effectiveness.\n- Occasionally handle sensitive content, including violent, extremist, or illegal material.\nABOUT YOU:\nHARDSKILLS\nJunior / Medium experience in support, fraud prevention, or abuse management.\nFamiliarity with handling customer disputes and complaints in production environments.\nComfortable using internal tools and processes for monitoring and mitigation.\nKnowledge of legal obligations related to internet services and data management.\nFrench nationality required (legal obligations).\nSOFTSKILLS\nStrong communication skills, both written and verbal.\nTeam player with a collaborative mindset.\nCreative, proactive, and adaptable in problem-solving.\nAbility to work under pressure and manage stressful situations.\nCuriosity and willingness to learn.\nWHAT YOU WILL FIND AT SCALEWAY ++++\nHybrid work: Up to 3 days of remote work per week.\nOffices: Spacious, dynamic workspaces with terraces and bike parking, conveniently located near public transport.\nDining: Healthy meals at headquarters and Swile card for regional sites.\nWell-being commitments: Gym access, daycare support, discounted caring services.\nInternational environment: Dozens of nationalities, English widely spoken.\nCareer & Mobility: Opportunities to transition to other entities within the Iliad Group.\nWhy join the Scaleway adventure?\nWork in a fast-moving, high-impact environment where decisions affect the company’s reputation.\nContribute to protecting users and services in a critical operational role.\nBe part of a responsible company dedicated to security, compliance, and sustainable practices.\nTHE NEXT STEPS …\nDiscovery call with a recruiter (30 min)\nInterview with two team members (45 min)\nManager interview to evaluate your approach to the role (45 min)","description_format":"text","description_chars":3030,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & 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