{"id":2967937,"url":"https://alion.io/job/scalian-erp-functional-support-engineer-unit4","title":"ERP Functional Support Engineer - Unit4","company":{"id":181348,"name":"Scalian","domain":"scalian.com","url":"https://alion.io/company/scalian","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":87,"open_postings":396,"ghost_share":0,"stale_share":0.51,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":120000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:54:03Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T13:31:03Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":7},"description":"Dans le TOP10 des Sociétés de Conseil en Ingénierie en France, le Groupe SCALIAN intervient sur des activités de services en management de projets industriels, supply chain, architecture et développement de systèmes numériques embarqués, applicatifs de systèmes d’information et d’Intelligence artificielle dans des secteurs d’activité aussi variés que l’aéronautique, le spatial, l’automobile, le ferroviaire, les services, Le Luxe ou Le Retail, etc.\nCréée en 1989, SCALIAN compte aujourd’hui plus de 5500 collaborateurs répartis dans 11 pays.\nSCALIAN travaille pour des grands Groupes du CAC40 sur des projets en AT ou au forfait.\nLabellisée Great Place to Work, SCALIAN connait une croissance de 20 % chaque année.\nPourquoi SCALIAN ?\nParce que Scalian vous accompagne dans le développement de votre carrière : programme d’onboarding complet sur 1 an avec votre manager et votre RH, programmes de formation personnalisés, communautés techniques, événements internes\nParce que Scalian favorise la Qualité de Vie au Travail : certifications Great Place to Work® et Best Workplaces for Women, prime de cooptation, prime vacances, accord télétravail\nParce que Scalian développe une politique RSE concrète et ambitieuse : mobilité durable, actions environnementales, accord Handicap et mission handicap avec temps dédié.\n Profil :\nIngénieur(e) support fonctionnel ERP polyvalent(e), doté(e) d'une double compétence technique et fonctionnelle, pour rejoindre la Direction des Systèmes d'Information (DSI) du Groupe Scalian. Intégré(e) à une équipe de 7 personnes et rattaché(e) au Head of Studies and Development, vous prendrez en charge la maintenance applicative de notre ERP (Unit4 Business World) dans un contexte de transformation digitale internationale. Doté(e) d'un excellent relationnel et d'un fort sens du service, vous êtes reconnu(e) pour votre rigueur, votre proactivité et votre compréhension approfondie des processus métiers (Achats, Finance, RH, Ventes, Facturation).\nMissions :\nAssurer le support ERP en répondant aux requêtes des utilisateurs via l'outil de ticketing.\n\nDocumenter les guides de résolution pour chaque ticket traité.\n\nSuperviser les processus liés à l'ERP (suivi des erreurs, interfaces, logs, événements et incidents).\n\nProposer, spécifier et tester des améliorations techniques et fonctionnelles liées aux tickets récurrents.\n\nParticiper à la production et à la maintenance des rapports intégrés dans le système ERP.\n\nValider le bon fonctionnement des livrables produits par nos partenaires externes.\n\nSpécifier les évolutions de paramétrage et réaliser les modifications de configuration (techniques et fonctionnelles) dans votre périmètre.\n\nQualifications\nProfil recherché : Formation supérieure (Bac+2 minimum, diplôme d'ingénieur ou équivalent) avec une forte polyvalence technique et fonctionnelle.\nExpérience requise : 2 à 4 ans d'expérience initiale en tant qu'administrateur ERP dans un environnement multi-sociétés (ex: Unit4, Sage X3, Oracle, SAP ou similaire).\n\nNiveau de communication : Anglais courant exigé (écrit et parlé) ; le français est un plus. Excellentes compétences interpersonnelles.\n\nOutils et Méthodologies : Maîtrise des requêtes SQL et de SQL Server. Maîtrise des outils ITSM (idéalement EasyVista et/ou GLPI) et compréhension de base des processus ITIL. 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Docs: https://alion.io/developers"}}