{"id":1511147,"url":"https://alion.io/job/scaling-theory-technologies-forward-deployed-engineer","title":"Forward Deployed Engineer","company":{"id":3800245,"name":"ScalingTheory Technologies","domain":"scalingtheory.com","url":"https://alion.io/company/scaling-theory-technologies","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":451},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Docker","optional":false},{"name":"Function Calling","optional":false},{"name":"Go","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Structured Outputs","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"TypeScript","optional":false},{"name":"Apache Kafka","optional":true},{"name":"ClickHouse","optional":true},{"name":"Hallucination","optional":true},{"name":"kubectl","optional":true},{"name":"Kubernetes","optional":true},{"name":"LiveKit","optional":true},{"name":"Twilio","optional":true},{"name":"WebRTC","optional":true}],"status":"live","first_seen_at":"2026-09-30T07:06:38Z","employer_posted_date":null,"last_verified_at":"2026-09-30T07:06:38Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Responsibilities : \n\n- Scope and build customer voice workflows on the canvas : pre-call lookups, in-call tools, knowledge bases, transfers, post-call data extraction, and webhooks.\n\n- Write the integrations customers need (REST and webhook glue into CRMs, ticketing, scheduling, and internal systems) and make them robust to retries, timeouts, and bad data.\n\n- Run onboarding end-to-end : discovery calls, prompt and workflow design, Simulation test passes, telephony number setup with the customer's carrier, go-live, and the first weeks of monitoring.\n\n- Debug production calls using our observability stack : latency by STT / LLM / TTS component, end-status breakdowns, tool-call traces and recordings.\n\n- Turn repeated customer asks into product : file precise issues, ship small platform fixes yourself (Python agent runtime, Go APIs), and hand larger ones to the core team with a reproduction.\n\n- Write the runbook and hand-off notes so Customer Success can support the account without you.\n\n- Be on point for your customers during launch windows, including some US-hours overlap for North American accounts.\n\nRequirements : \n\n- 1.5 to 4 years building and running software in production, in a product company or a fast-moving services team.\n\n- Strong in Python; comfortable in TypeScript; willing to read and patch Go.\n\n- Has integrated with third-party APIs for real (auth flows, pagination, webhooks, idempotency) and knows what breaks when they misbehave.\n\n- Has worked with LLM APIs : prompting, structured outputs, tool/function calling, and evaluating whether a change actually helped.\n\n- Comfortable with Docker, a cloud provider (we use AWS), and reading logs, metrics, and traces to find the cause of a bad call.\n\n- Can sit in a customer call, understand a business process, and translate it into a workflow with clear edge cases, then explain trade-offs in plain language.\n\n- Writes clearly : PRs, issues, runbooks, and customer-facing notes that someone else can act on.\n\n- Bias to shipping. Comfortable owning an outcome with incomplete information and asking for help early.\n\nBonus Skills : \n\n- Any exposure to voice or real-time systems : LiveKit, WebRTC, SIP, Twilio / Telnyx / Exotel, STT or TTS APIs, streaming audio.\n\n- Built or shipped an LLM agent with tools in production, and dealt with latency, hallucination, or cost trade-offs.\n\n- Go in production, or Kubernetes beyond kubectl apply.\n\n- Worked directly with customers before : solutions engineering, implementation, or a founding-engineer role at an early-stage company.\n\n- Contact-centre, healthcare, or fintech domain knowledge.\n\n- Familiar with ClickHouse, Kafka, or similar analytics pipelines.\nSkills\nPython, TypeScript, Golang, Forward Deployment Engineering, API Integration, AI Integration, WebRTC, LLM","description_format":"text","description_chars":2794,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software"],"lifecycle":[{"event":"open","at":"2026-09-30T08:00:00Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.792,"p_room":0.75,"age_days":11,"expected_fill_days":16,"reasons":["seen:11","velocity","win:late","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/scaling-theory-technologies-forward-deployed-engineer","json_url":"https://alion.io/job/scaling-theory-technologies-forward-deployed-engineer.json","meta":{"generated_at":"2026-10-12T13:03:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800245},"rest":"https://alion.io/mcp/rest/get_company?id=3800245"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscaling-theory-technologies-forward-deployed-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscaling-theory-technologies-forward-deployed-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscaling-theory-technologies-forward-deployed-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scaling-theory-technologies-forward-deployed-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscaling-theory-technologies-forward-deployed-engineer"}]}