{"id":746443,"url":"https://alion.io/job/scan-clinical-operations-specialist","title":"Clinical Operations Specialist","company":{"id":13990,"name":"Scan.com","domain":"scan.com","url":"https://alion.io/company/scan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-11T13:12:53Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-09T15:30:03Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.\nWe manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.\nWe're looking for a Clinical Operations Specialist at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.\nMillions of people wait too long for a diagnosis. Come help us fix that.\nWHAT YOU WILL BE GETTING INVOLVED IN\nAt Scan.com, we're on a mission to simplify and accelerate access to diagnostic imaging for patients and clinicians. As a Clinical Operations Specialist, you'll be crucial to upholding the quality of information in our systems. Your primary responsibility will be to cross-reference key patient and customer data to ensure our systems are correct. You will also be expected to respond to clients on an ongoing basis.\nYou’ll report directly to one of our key team members, who has significant experience building out our reports and client service functions.\nWe're seeking a resourceful, proactive, detail-oriented, and hard-working individual who shares our passion for revolutionizing the diagnostic imaging industry.\nSome of the types of things you could be getting involved in are:\nEnsuring diagnostic imaging and reports match the scheduled appointments in our database and records\n\nFocusing on the quality of our information and ensuring 100% accuracy in the information we send out\n\nWorking with other departments within the company, managing requests, and giving clear, concise written updates\n\nUpdating our clients on the status of their patient records (primarily via email, but could be phone occasionally)\n\nCommunicating via email with our Radiology groups to complete tasks such as elevating priority on a report to a STAT or answering questions they may have related to appointment details.\n\nBasic troubleshooting and triaging of technical issues to route to the appropriate team for resolution.\n\nResponding ad hoc to key client inquiries.\n\nWorking with sensitive data and understanding the requirements of HIPAA\n\nTHE TOP 3 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE\nBe the ‘safe pair of hands’ within our team, such that all your work is accurate and the quality of our data is high\n\nBe a trusted #2 to your manager so that you are capable of completing every task asked of you\n\nAttend professional development opportunities for personal and business growth\n\nWHAT YOU MIGHT BRING TO THE TABLE:\nYou don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value and that everyone should want to learn. However, these might be some of the ways you are currently adding value:\nStrong knowledge of medical imaging procedures and workflow.\n\nTeam player is front and center as each of us plays our part in the study management cycle.\n\nAttention to detail and a maniacal focus on ensuring information is correct.\n\nA commitment to hard work and bringing a positive outlook to work every day.\n\nStrong communication and interpersonal skills to collaborate effectively with clients\n\nKnowledge of radiology workflows and basic technical concepts\n\nResilience and a willingness to continuously improve by taking critical feedback from your manager and teammates.\n\nAbility to comfortably navigate within MS Excel (ability to create Pivot Tables and/or conduct VLOOKUPs is a huge plus)\n\nAI REQUIREMENTS\nAt Scan.com, AI isn't a side project; it's how we work. For a member of this team, that means using AI daily to draft, check, and move faster. For the person leading this team, the bar is higher: you're expected to see where AI and agentic tooling can restructure the work itself, not just speed up your own tasks.\nTier 3 - AI-Building\nYou use AI daily in your own work, and you actively identify and help build automations or agentic workflows that change how your team operates - not just personal productivity gains. You know how to evaluate whether an AI-driven process is safe and reliable enough for sensitive patient data before rolling it out to the team.\nA VIEW ON OUR CULTURE\nWe're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, we own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here. For you to be successful at Scan.com you must embody our values.\nOUR VALUES\nAlways Play Offense\nYou don't quit on hard problems. Fail fast, dust off, go again.\n\nYou celebrate wins, then seek the next opportunity.\n\nYou see it, you fix it. No task is beneath you, at any level.\n\nBuild with the Best\nTalent recognizes talent. You actively bring quality hires into the business.\n\nYou trust your colleagues to deliver.\n\nYou open-source your knowledge. You're never a single point of failure.\n\nCare Deeply, Challenge Directly\nStrong opinions, weakly held. You welcome challenge and feedback.\n\nYou get to the point: direct challenge plus an alternative solution.\n\nYou ask “why”. Before calling something bad, understand why it exists.\n\nEmbrace Growth, Be Curious\nYou proactively seek feedback, whatever your level.\n\nYou invest in understanding our business: teams, customers, processes.\n\nYou invest in your own growth and are willing to unlearn.\n\nHOW WE WILL INTERVIEW YOU:\nIntroductory call with our Talent Partner - roughly 30 minutes.\n\nShould it feel like there is an initial fit for all, we will invite you back to a video call with the hiring manager - roughly 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs\n\n‘Scan Standard’ interview, where our panel screens for values alignment and the success factors that matter at Scan.com. You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI requirements above).\n\nMeet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.\n\nOffer!\n\nWHAT WE OFFER\nWe go beyond the basics with our benefits package. We believe great work starts with supporting our people. Here's what you can expect from us:\n$45,000 - $55,000 annual salary\n\nFlexible remote or hybrid work options\n\nMedical, vision, and dental coverage\n\n28+ days of paid time off across PTO and wellbeing days, so you can show up at your best\n\nPaid parental leave\n\n401k retirement plan\n\nAll the equipment you need to do your best work\n\nInclusive, people-first policies designed by our team, for our team\n\nDIVERSITY ATSCAN.COM\nScan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.\nWe are opposed to all forms of unlawful treatment and discrimination.\nOur ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.\nIf you need an accommodation to apply or interview, contact us at .\nWe look forward to receiving your application!","description_format":"text","description_chars":7822,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Parental leave","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Radiology & Imaging Centers","Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-09-11T14:20:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":227500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.624,"p_room":0.55,"age_days":58,"expected_fill_days":48,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/scan-clinical-operations-specialist","json_url":"https://alion.io/job/scan-clinical-operations-specialist.json","meta":{"generated_at":"2026-11-09T15:54:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13990},"rest":"https://alion.io/mcp/rest/get_company?id=13990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscan-clinical-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscan-clinical-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscan-clinical-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scan-clinical-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscan-clinical-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":746443}},{"tool":"search_jobs","arguments":{"company":"scan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":746443},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}