{"id":1163875,"url":"https://alion.io/job/scan-patient-services-specialist","title":"Patient Services Specialist","company":{"id":13990,"name":"Scan","domain":"scan.com","url":"https://alion.io/company/scan","size_band":"11-50","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:01:44Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T16:20:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.\nWe manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.\nWe're looking for a Patient Services Specialist to join our Revenue Operations team at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year-over-year.\nMillions of people wait too long for a diagnosis. Come help us fix that.\nWHAT YOU WILL ACHIEVE IN THIS ROLE:\nAs a Patient Services Specialist, you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with both internal and external partners to ensure alignment and seamless processing of patient cases.\nThe Case Operations department comprises two separate teams: Medical Records and Patient Services. This role reports to the Patient Services Manager, who oversees all patient services specialists and their respective offshore teams.\nAs a scale-up business, expect this role to develop over time. Some of what you'll be involved in:\nQuality Assurance Checks\n\nPattern Recognition / Discrepancy Flagging\n\nOffshore leadership\n\nStrong relationship development with internal cross-functional teams and market leads, relating to the assigned market\n\nCase communications with external partners (law firms, clinics, third-party companies)\n\nIdentify patterns/discrepancies proactively to avoid reactive responses\n\nOwnership of metrics (phones, emails, QA/send, case updates) specific to the assigned market/brand\n\nProject ownership - development of processes, plan/time management of expected finish, ability to pivot as changes present themselves\n\nWHAT YOU MIGHT BRING TO THE TABLE:\nWorking knowledge of HIPAA and other medical insurance regulations and terminology\n\nPrevious experience working in electronic health/medical record systems\n\nPrevious experience in MS Office products, especially Excel\n\nAbility to manage high-volume patient updates using multiple systems in a fast-paced environment\n\nMaking calls to law firms for case updates and case manager emails\n\nMaintaining various files, logs, and medical records to ensure accuracy and completeness of information\n\nInteracting with attorneys and case managers via call and email regarding patient records and payment status\n\nAI REQUIREMENTS\nAt Scan.com, AI isn't a side project; it's how we work. We expect everyone to use AI to think faster, remove drudgery, and multiply their output. What we care about is judgment: knowing when AI makes you sharper, when it doesn't, and how to use it responsibly around patient data. We'll assess this in the way that matters for this role, using the tier below. You don't need to be an engineer. You need to reach for the best tool and get more done as a result.\nTier 3 - For this role, you’re expected to be AI-Aware. You lead with subject matter expertise, but you're comfortable using AI for things like admin, documentation, or research so you can spend more time with patients-and you know where AI stops and human judgment has to take over. (clinical, hands-on, and highly regulated roles where hands-on expertise is the core value)\nOne assessment principle across all tiers: we're testing judgment and adaptability, not whether you've memorized today's tools. Tools change quarterly; the ability to learn and apply them is what compounds.\nA VIEW ON OUR CULTURE\nWe're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here. For you to be successful at Scan.com, you must embody our values.\nHOW WE WILL INTERVIEW YOU\nWe keep our interview process short and sweet. Here are the stages you can expect, but we might switch up the order depending on team availability:\n30-minute introductory phone call with a member of our Talent Team.\n\nIf it feels like there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and technical needs.\n\n'Scan Standard' interview, where our panel screens for values alignment and the success factors that matter at Scan.com. You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI Requirements above).\n\nMeet the founders and/or other team members. Again, the length varies depending on how many people are involved and whether in person or via video call.\n\nOffer!\n\nWHAT WE OFFER\nWe go beyond the basics with our benefits package. We believe great work starts with supporting our people. Here's what you can expect from us:\nSalary range of $50,000 - $60,000\n\nRemote work environment\n\nDedicated personal development budget\n\nMedical, vision, and dental coverage\n\n28+ days of paid time off across PTO and wellbeing days, so you can show up at your best\n\nPaid parental leave\n\n401k retirement plan\n\nAll the equipment you need to do your best work\n\nInclusive, people-first policies designed by our team, for our team\n\nDIVERSITY ATSCAN.COM\nScan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.\nWe are opposed to all forms of unlawful treatment and discrimination.\nOur ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.\nIf you need an accommodation to apply or interview, contact us at .\nWe look forward to receiving your application!","description_format":"text","description_chars":6383,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-24T01:23:22Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/scan-patient-services-specialist","json_url":"https://alion.io/job/scan-patient-services-specialist.json","meta":{"generated_at":"2026-09-24T16:51:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}