TELECOM OPERATIONS ANALYST

About the Company

SourceHub operates as a Shared Services Center (SSC) for the ScanSource Group, a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel, and Lenovo, delivering innovation and support that drive our customers’ digital transformation.

As SourceHub, we are responsible for delivering Finance and Accounting, Human Resources, Information Technology, Procurement and Supply Chain, Legal and Compliance, and general administrative services with efficiency and quality.

We are seeking a Telecom Operations Analyst to support carrier-related activities across pricing, contract administration, order management, and service delivery functions. This role serves as a key point of coordination between suppliers, partners, and internal teams, ensuring timely execution, accurate documentation, and an excellent customer experience

Responsabilidades e atribuições

• Manage carrier pricing requests, ensuring accurate submission and timely follow-up with suppliers;
• Support carrier contract creation, maintenance, and documentation processes;
• Process, submit, and track carrier service orders throughout the order lifecycle;
• Monitor service delivery and coordinate with suppliers to resolve delays or outstanding actions;
• Maintain accurate records and status updates within internal systems;
• Respond to partner inquiries related to pricing, contracts, orders, and service delivery;
• Communicate updates and resolutions clearly with partners, suppliers, and internal stakeholders;
• Collaborate with cross-functional teams to ensure operational efficiency and SLA compliance;
• Escalate issues related to service delivery, contracts, compliance, or supplier responsiveness when appropriate;
• Contribute to a high-quality partner experience through accuracy, responsiveness, and attention to detail.

Requisitos e qualificações

• Advanced English communication skills (written and verbal).
• Experience supporting operational processes, customer service, order management, contract administration, or vendor coordination activities.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and follow-through.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong problem-solving and communication skills.

Preferred Qualifications

• Experience working with telecommunications carriers or service providers.
• Knowledge of carrier services, connectivity solutions, networking, or telecommunications products.
• Experience supporting internet, voice, WAN, SD-WAN, MPLS, cloud connectivity, or related telecom services.
• Familiarity with SLA management and operational performance metrics.
• Previous experience within the technology, telecommunications, managed services, or distribution industries.
• Understanding of pricing, contracting, provisioning, or implementation processes within telecom environments.

Informações adicionais

• Employment under CLT regime (Brazil).
• Competitive salary, aligned with current market standards.
• Meal and/or food allowance (BRL 40.00 per business day).
• Transportation allowance or free on-site parking.
• Health insurance plan.
• Dental insurance plan.
• TotalPass.
• Hybrid work model (3 days on-site and 2 days remote).
• Annual Profit-Sharing Program (PPR), based on performance and goal achievement.
• Birthday Day Off.
• Life insurance.