{"id":2295929,"url":"https://alion.io/job/scania-customer-service-advisor-hamilton","title":"Customer Service Advisor - Hamilton","company":{"id":445730,"name":"Scania","domain":"scania.com","url":"https://alion.io/company/scania-4","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-27T21:31:55Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Role Summary\nJoin our Hamilton team & showcase your excellent customer relationships. Vehicle/transport industry experience preferable.\nJob Responsibilities\nLife at Scania\nFrom small beginnings in Sweden over 130 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.\nOur focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads.\nWe offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.\nNow’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.\nWhat you will do\nWorking for Scania is not just about the job. It is about you too. Our people are our strength.\nBased at our Hamilton branch, part of the Aftersales Team, you will work closely with the Service Team to ensure customers needs and expectations are achieved throughout their Scania experience.\nThis will be achieved by\nExceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates \nManaging and ensuring accuracy of all documentation\nCreating work orders, allocating work to the workshop and invoicing\nWho you are\nWe are looking for an experienced and proactive Customer Service Advisor to join our Hamilton team.\nYour excellent communication and interpersonal skills will help you to drive positive business outcomes.\nYou will have\nStrong knowledge of the transport, automotive, heavy vehicle, or parts industry\nExperience dealing with suppliers, purchasing, inventory and logistics processes\nTechnical understanding of heavy vehicles, workshop operations or aftermarket support\nStrong communication and stakeholder management skills\nExcellent planning, organisation and problem-solving capability\nA proactive mindset with a passion for customer service and operational excellence\nWhat we can offer you\nEligibility for an annual company bonus scheme\nSubsidised Medical Insurance\nA dynamic and inclusive work culture - be part of a great team environment\nBe part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability\nA company that is growing with potential for career progression\nTo apply\n“ Apply now ” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.\nApplicants must have full New Zealand working rights to apply for this role.\nFormal offer of employment is subject to standard pre-employment checks including medical and other background checks.\nAs an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.","description_format":"text","description_chars":3191,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T20:52:47Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.557,"p_room":0.55,"age_days":20,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/scania-customer-service-advisor-hamilton","json_url":"https://alion.io/job/scania-customer-service-advisor-hamilton.json","meta":{"generated_at":"2026-10-28T01:44:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2310,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":445730},"rest":"https://alion.io/mcp/rest/get_company?id=445730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscania-customer-service-advisor-hamilton"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscania-customer-service-advisor-hamilton"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscania-customer-service-advisor-hamilton"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scania-customer-service-advisor-hamilton\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscania-customer-service-advisor-hamilton"}]}