{"id":3963979,"url":"https://alion.io/job/scania-it-second-line-analyst","title":"IT Second Line Analyst","company":{"id":445730,"name":"Scania","domain":"scania.com","url":"https://alion.io/company/scania-4","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0.095,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-09T13:14:10Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T13:14:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"IT Second Line Analyst\nLocation: Milton Keynes (Hybrid Working)\nSalary: Starting from £28,000 plus an excellent benefits package, including:\nEnhanced parental leave\nEligibility to annual bonus scheme\nAccess to a fantastic loan car scheme\n25 days annual leave plus bank holidays\nCompetitive pension\n4x basic salary life assurance\nAbout the role\nWe're looking for an experienced 2nd Line IT Support Analyst to join our IT team and provide technical support across our desktop, collaboration, and communication technologies.\nYou will act as an escalation point for more complex technical issues, taking ownership of incidents through to resolution, driving service improvements, supporting project delivery, and helping embed modern workplace technologies across the business. You will play a key role in ensuring our IT services remain secure, stable, reliable, and high performing.\nResponsibilities\nProvide 2nd line technical support across the business, resolving incidents and service requests within the agreed SLAs.\nAct as an escalation point from the 1st Line Service Desk, taking ownership of issues through to resolution.\nProvide exceptional support and service to our Scania network, and Milton Keynes head office. \nInvestigate, diagnose, and resolve complex hardware, software, operating system, and network-related issues.\nAdapt to a quickly changing IT environment and landscape. \nRegular communication with customers both internally and externally, proactively keeping them informed and up to date.\nAbout You\nCommunication - A strong communicator, building relationships with users at all levels.\nStrong Problem solver - Approaches problems analytically, getting to the root cause and proposing clear, well considered solutions.\nExcellent attention to detail - Pays close attention to detail, ensuring accuracy and high-quality outcomes.\nCustomer focused - Somone who takes pride in delivering great customer service to end users.\nOrganised - Organises and prioritises effectively across multiple concurrent tasks\nClosing date: 07/12/2026\nPlease note, the closing datefor this role is subject to change pending volume of applications.\nNext steps:\n1. If you like the sound of this position, please apply today.\n2. A member of the Scania Recruitment team will contact you to discuss your application.\n3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.\nWe understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.\nWorking for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.\nAt Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.\nWe have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.\nScania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.","description_format":"text","description_chars":4158,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-09T13:14:10Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-09T15:36:08Z"},"pay":null,"html_url":"https://alion.io/job/scania-it-second-line-analyst","json_url":"https://alion.io/job/scania-it-second-line-analyst.json","meta":{"generated_at":"2026-11-09T15:36:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22110,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":445730},"rest":"https://alion.io/mcp/rest/get_company?id=445730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscania-it-second-line-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscania-it-second-line-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscania-it-second-line-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scania-it-second-line-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscania-it-second-line-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3963979}},{"tool":"search_jobs","arguments":{"company":"scania.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3963979},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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