{"id":4340392,"url":"https://alion.io/job/scania-workshop-manager","title":"Workshop Manager","company":{"id":445730,"name":"Scania","domain":"scania.com","url":"https://alion.io/company/scania-4","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":33,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ipoh, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T02:01:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-15T18:08:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role Summary\nThis Job Profile is not validated by Subject Matter Experts yet.\nOversees the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applications. Maintains ongoing relationships with key customers and interfaces with sales staff on a regular basis and serves as an expert in handling complex queries.\nJob Responsibilities\nProfessional Competencies (Duties and Tasks)\n1) Workshop management\nSet routines for planning and follow up meetings\nCarry out regular meetings\nVerify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation\nDevelop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop\nMonitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration\nMonitor and handle deviations, initiate proper actions and escalations\nPromote and work with DOS to ensure uniform quality standards in all areas of the business\nCoordinate the Spare Parts activity to ensure parts availability, ensure service exchange and warranty parts procedures are adhered to\nManage the workshop facilities\nCreate working time schedules for work shifts\n2) Workshop customer relations\nBuild and maintain the right level of relationships with customer representatives.\nMonitor the processing of complaints and process major or complicated complaints\nAssist workshop personnel and customers regarding technical issues.\nParticipate in meetings with Key customers when required\n3) Workshop Service solution sales\nMarket and communicate Scania services solutions to existing and potential customers\nCoordinate and follow up of the Services Salesman activities if required by the reporting line\nEnable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives\nMonitor the workshop’s pricing and discounts to ensure that they meet the established level\nCooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions\n4) Follow up workshop results\nManage and analyze the workshop’s running costs and expenditure budget\nRegularly follow up service business and financial results\nSet, monitor, maintain and follow up KPI:s\nWork with and handle applicable licenses for the workshop operations, monitor possible developments\nAnalyze current standards to identify and present opportunities for improvement of the workshop\nProactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals\nDesirable experience & qualifications\nTertiary Education/Degree\nTechnical experience\nSupervisory experience\nHeavy vehicle license\nExperience from workshop position or similar\nRelevant work experience in automotive 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